Heave

Heave operates an on-demand field service marketplace for heavy equipment. Customers post a downed machine in the app by dropping a pin at the job site, selecting the make and model, and describing the issue; they then see nearby vetted, insured independent technicians with their experience, brands serviced, hourly rate, and customer ratings, and select which technician comes to the site. Progress is tracked and communicated through in-app chat, and the company positions the service as an alternative to waiting on dealer callbacks, citing same-day completion on many jobs.

Coverage spans earthmoving equipment (backhoes, excavators, dozers, graders, scrapers, compactors), loading and material handling (wheel loaders, track loaders, skid steers, telehandlers, forklifts), lifting and aerial equipment (cranes, boom lifts, scissor lifts, man lifts), on- and off-highway trucks and articulated dump trucks, concrete and paving equipment (mixers, pumps, pavers, screeds, milling machines, rollers), and power and support equipment (generators, light towers, air compressors, welders). Repair categories include hydraulics, engine and DEF/regen work, transmissions and final drives, electrical, preventive maintenance and fluids, and welding, line boring and fabrication. The company states it services 225+ brands, including Caterpillar, Komatsu, Volvo, Liebherr, Hitachi, John Deere, Case, JCB, Bobcat, Terex, JLG, Genie and Wirtgen.

Alongside per-job bookings, Heave offers a daily booking option in which a technician is stationed on site for a rough duration at a flat daily rate billed weekly, with no upfront commitment and early wrap-up permitted, aimed at maintenance, inspections and seasonal support.

Business model

Heave intermediates between equipment owners and a network of independent diesel mechanics, handling matching, booking, in-app communication, invoicing and insurance/warranty coverage. Jobs can be booked individually or as full-day technician engagements, and multiple technicians on one job are consolidated into a single invoice.

Marketplace transactions for field service work: technicians list hourly rates visible to customers before booking, and day bookings are sold at a flat daily rate billed weekly.

Traction

The company reports 1,300 vetted technicians, 12,000 jobs completed, 250 brands serviced and a one-minute average response time. Published job examples show turnaround times from request to completion of roughly 2 to 6 hours on machines such as a Caterpillar 289D3, Atlas Copco XAS 185 air compressor, John Deere 333G and 624K, Terramac D14 and Bergmann C815S. A customer testimonial cites annual service savings of $500,000 versus using a dealer.