Freeosk

Freeosk, Inc. runs a network of interactive in-store kiosks that automatically dispense free product samples to shoppers, positioning itself as an in-store product discovery destination. Shoppers identify themselves either by creating a Freeosk Member account through the mobile app, kiosk or website, or by using existing retailer credentials such as a club, loyalty or store card, email address or phone number; at Sam's Club locations, the Sam's Club membership card can be used. Members scan a QR code from the app in the kiosk's scan zone and can receive one sample per kiosk per week, while supplies last. The app also lets users see what is currently sampling, locate nearby kiosks, review their sample history and shop for products they discovered.

On the commercial side, Freeosk describes itself as a data-driven marketing services platform for brands and retailers. It sells in-store presence and omni-channel marketing campaigns intended to create direct contact with shoppers at the point of sale, and provides retail and manufacturer partners with engagement data and insights about how shoppers discover and adopt new products. Data collected through kiosks, the app and websites — including contact information, device and interaction data, approximate location, purchase and sampling history and enhancement data from third parties — is used to deliver samples and coupons, to support advertising and marketing activity, and may be shared with retailers and other third parties as described in the company's privacy policy.

The company operates kiosks across a range of U.S. retail locations; one third-party profile cites more than 1,300 locations. Freeosk has also published health and cleaning protocols for its kiosks, including EPA-compliant disinfectant wipes at each unit, routine disinfection of touchscreens, scan zones and drop zones, warehouse-supplied disinfectant shipments to clubs and stores, location audits, and vendor rules barring symptomatic staff from in-store service.

Business model

Freeosk provides free samples to consumers at no cost and monetizes through brands and retailers, selling sampling placements, in-store advertising and omni-channel marketing campaigns plus the engagement data and shopper insights generated by kiosk interactions.

Revenue comes from brands and retailers paying for sampling programs, in-store and omni-channel marketing campaigns and associated shopper engagement data, rather than from consumers, who receive samples for free.

Traction

A third-party company profile describes sampling across more than 1,300 locations and lists an employee band of 51-200; the company had run pilot programs in several retail outlets and was contracted for a nationwide introduction as of August 2013.

Latest developments

Freeosk's terms of use were last updated March 31, 2025 and its privacy policy was updated and effective as of October 13, 2025, the latter detailing data sharing with retailers, targeted advertising practices and U.S. state privacy rights across jurisdictions including California, Colorado, Connecticut, Iowa, Maryland, Minnesota, Nevada, New Jersey, Tennessee, Utah and Virginia.