Flai

Flai, operating as Flai Technologies Inc., offers an AI communications platform for automotive dealerships that answers and initiates customer conversations across phone calls, SMS and email. The product is organized around two dealership functions. On the service side, it answers incoming calls around the clock, identifies callers, schedules service appointments according to rules the dealership defines, proactively re-engages customers due for oil changes or routine maintenance, and contacts owners with open safety recalls to convert them into booked repair appointments. On the sales side, it follows up with leads instantly, answers after-hours calls that sales reps miss, checks inventory to respond to vehicle availability questions, schedules walk-ins and test drives, creates leads in the dealership CRM, and runs longer-cadence outreach to re-engage leads that have gone quiet past day 30.

The platform is positioned as feeling human in conversation and includes multilingual support, warm transfers to staff, smart callback assignment and alerts, avoidance of full voicemail boxes, analytics, and customizable conversation flows and outreach cadences. The company states its AI discloses that it is AI-powered and hands off to human staff for complex inquiries or deal closing, that it can handle unlimited simultaneous calls, and that conversations are recorded and used to learn a dealership's specific processes.

Business model

Flai sells its AI communications platform to car dealerships, engaging prospects through booked demos and test calls on its website; specific pricing terms are not stated.

Traction

The company publishes dealership case studies citing 38 hours saved per week and $100,000 in incremental profit for one customer, and more than 150 additional appointments with service appointments more than doubling for another. It states clients typically see 340% ROI in the first year.

Latest developments

Flai announced a $6M seed round, promoted on its website.