Faraday

Faraday sells software that automates back-office operations for home services operators, with the stated aim of keeping projects on schedule, accelerating payment and smoothing the customer experience. The product is organized around four workflow areas — equipment data, permits, rebates and warranties — plus a task manager, and is presented as a single tool covering the workflows that slow installations, limit sales and constrain growth.

The equipment data module builds a system of record for installed equipment, capturing manufacturer, model, serial number, age and warranty start and end dates, which the company positions as a basis for identifying replacement and upsell opportunities and for informing dispatch decisions. The permits module automates permit pulling, tracking and inspection coordination, including confirming authority-having-jurisdiction (AHJ) requirements, scheduling inspections and managing permits in one place. The rebates module handles eligibility and calculation for utility and manufacturer rebates and tracks rebate funds. The warranty module performs automatic warranty registration, syncing warranty records with the operator's CRM, with stated support for HVAC and water heaters.

Business model

Business-to-business software sold to home services operators; the website's primary call to action is booking a demo rather than self-service signup.

Traction

The company cites a customer in the Southwest for which its equipment data capture tool identified $150M in replacement opportunities, and states that 95% of warranties are filed automatically.