Drillbit

Drillbit is an Austin, Texas-based company that builds AI agents to automate back-office and administrative work for residential contractors, home-service businesses and franchise networks. Its product captures inbound demand from phone calls, website visits, paid leads and advertising, qualifies those requests into structured leads, and writes them into the customer's CRM. The system then nurtures and converts leads through text, email and voice, checking CRM records and technician calendars to schedule appointments, and after job completion it creates invoice requests, follows up on unpaid balances and routes collected funds to the customer's bank account. The company markets the agent under the name "Mason," positioned as an AI employee rather than a new software system.

Earlier company descriptions from its Y Combinator profile and launch post frame the offering as AI receptionists plus an LLM-based quoting/estimating tool running on Drillbit's own CRM, project management and payment layer, managing a job from lead to quote to scheduling to staffing to payment. Later website material emphasizes that the product layers on top of the systems a business already uses and requires no CRM replacement or staff retraining, with the dashboard optional after onboarding. The company also targets franchisors and franchisees, adding a rebate program for franchisors and a referral program that pays a percentage of revenue on jobs booked through a referral link.

The company states it is SOC 2 compliant and maintains data privacy and retention policies. Reported technology and integration touchpoints include TypeScript, React, PostgreSQL, Docker, OpenAI, Twilio, Google Calendar, Housecall Pro and AccuLynx.

Founding story

Founder and CEO Alexander Seutin graduated from Stanford with a degree in computer science and AI and worked as an engineer at SpaceX, Apple, Rivian and Built Robotics, including developing robots for industrial construction projects. He spent several years renovating older homes and Airstreams, becoming familiar with the administrative pain points of construction and home-service businesses, and combined those interests to start Drillbit in 2023 with a stated mission of reducing housing costs by removing administrative overhead from home maintenance. One secondary account also names Liam Osler as co-founder and CTO, describing him as a prior collaborator with Seutin on industrial construction robotics.

Business model

Drillbit sells B2B software on a subscription basis, priced from $500 per month per location for an AI "employee," with usage-based billing that begins once the agent exceeds its quota. The company also operates a referral and rebate program under which individuals and franchisors earn a percentage of revenue from jobs booked through their referral link. Additional monetization sits alongside payment collection workflows, where the product pursues unpaid invoices and routes funds to the customer's connected bank account.

Recurring subscription revenue starting at $500 per month per location, supplemented by usage-based billing once an agent passes its quota, plus referral and franchisor rebate arrangements tied to booked job revenue.

Traction

The company's site reports 110,000+ jobs processed, a 148% booking-rate increase, a 2.89x profit margin increase and more than $150M in overall client lift, with its Mason agent credited with 44,000+ jobs and over $40M in client revenue. A featured customer case study states that ResiBrands saved $840K annually, boosted profits 2.56x and added $5M in new revenue within 90 days, and a second case study cites a 59% conversion-rate increase in 90 days. A 2024 announcement described onboarding 158 ResiBrands franchise businesses. A recruiting case study reports that first paying customers arrived shortly after the seed round, pushing the company toward profitability faster than expected. A third-party profile estimates roughly $1.1M ARR for 2025.

Latest developments

Company materials cite an AI agent, Mason, credited with more than 44,000 jobs worked and over $40M in client revenue, and headline figures of 110,000+ jobs processed and $150M+ in overall client lift. Additional franchise case studies are listed as forthcoming on the website. Third-party profiles list a team size of 11-50, a leadership team including a chief operating officer and a founding go-to-market hire, and estimated annualized revenue of roughly $1.1M for 2025.