Datagamz
2 known investors
Datagamz builds LivedCX.AI, a patented generative-AI platform for analyzing customer and employee experience across contact-center interactions.
Also known as LivedCX · LivedCX.AI
Investors · 2
Company profile
researched Aug 2026Datagamz develops LivedCX.AI, described on the company's site as a patented generative-AI platform that provides an integrated view of customer experience (CX) and employee experience (EX). The platform is positioned around "interaction mining": connecting data across contact center tools, bots and CRM systems so that enterprises can analyze conversation touchpoints end to end rather than relying on a single lens.
The company frames its offering against three adjacent approaches it says each cover only part of the picture — KPI reporting, speech analytics (which it characterizes as limited to transcription and agent statistics), and digital journey analytics (which it says can show where a journey broke down but not how agents resolved it, noting agents handle 80% of interactions when things go wrong). LivedCX.AI is marketed as a self-service digital analytics platform that moves users from data to insights to action, with capabilities spanning advanced analytics, audience segmentation, targeting and experimentation.
Business model
Datagamz offers LivedCX.AI as a software platform to enterprises, with a free trial that lets prospects use their own data, an interactive product demo, on-demand demo recordings, and a request-a-demo sales path.
▸Full profile — market position, technology, go-to-market
Market position
Datagamz positions LivedCX.AI as broader than KPI reporting, speech analytics and digital journey analytics tools, arguing each of those covers only part of the customer experience picture.
Technology
LivedCX.AI is presented as a patented generative-AI platform for interaction mining. It ingests and connects data from contact center systems, bots and CRMs to analyze conversations, and supports analytics, audience segmentation, targeting and experimentation, alongside gamification applied to the contact centre for employee experience.
Go-to-market
The company markets through self-service entry points — a free trial on the customer's own data, a live demo, and an on-demand demo — supported by gated content including an "Interaction Mining for Dummies" report, the North Star and Monetization playbooks, an EX=CX book, and a whitepaper on gamification in the contact centre.
Enterprises operating contact centres and customer experience functions, including CX and EX teams; site forms collect prospect details from the USA, Canada, UK and Australia.
Compiled by commissioned research from 6 cited public sources — announcements, filings, and press listed under research sources below.
▸Research sources · 6
primary sources listed
- Datagamzdatagamz.com · web
6 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Datagamz do?
- Datagamz builds LivedCX.AI, a patented generative-AI platform for analyzing customer and employee experience across contact-center interactions.
- Who are Datagamz's investors?
- Datagamz's investors include Artesian, Sydney Angels.