Courtcorrect

CourtCorrect is a London-based artificial intelligence company whose software supports the handling and resolution of customer complaints, claims and disputes. The platform provides purpose-built AI for each stage of the case lifecycle: intake and tagging (smart intake forms, AI data extraction and predictive models that categorise, tag and assemble the case file), investigation and assessment, response and escalation, and root cause analysis and learnings. An end-to-end "agentic" resolution mode can pre-solve cases across all stages, with a human-in-the-loop sign-off step so that a human handler reviews every case before it is closed. Outputs can be constrained to a client's internal business rules and language, and the product is delivered as SaaS with pre-built integrations into existing systems.

The company's earlier positioning was as an online legal system for consumers: claimants could submit disputes, have evidence analysed by AI and be connected to the relevant company for resolution without going to court. The original platform, launched in January 2021, was built for high-volume civil cases with claim values up to £1 million, such as insurance and personal injury claims and disputes with airlines and energy providers, and combined email, word processing, calendars and internal databases in a single customisable dashboard. It used multiple large language models to review evidence, complete regulatory checks, find similar cases and suggest solutions, with out-of-the-box coverage of UK FCA, UK OIA and Ofgem regulation and English law, plus fine-tuning on customer-specific data and rules.

Since 2021 the company has concentrated on financial services and other regulated industries, assisting clients with generating correspondence, structuring and extracting insights from documents, assessing potential outcomes against internal policies and regulation, and identifying root causes in individual cases and in aggregate, including alignment with Consumer Duty. Stated products and directions include data subject access requests and a platform launch presented at events in London and Manchester.

Founding story

Ludwig Bull founded CourtCorrect in London in 2019 after studying law at Cambridge, where he concluded there was a large gap between the rights and access to justice consumers hold on paper and what they can obtain in practice, and that technology could bridge it. He was the company's sole founder and brought in a team and advisors to help run the business.

Business model

SaaS subscriptions sold to businesses; the consumer-facing claim submission route was offered free of charge to individual consumers, with revenue generated from business subscriptions. The product is deployed as a hosted SaaS solution with pre-built integrations, supported by the company's operations and AI team, and prospective customers can request a free trial or a demo.

Business subscriptions to the platform; free for individual consumers submitting claims. The founder said in 2021 that the company had zero churn, had begun generating profit that year, that revenue had roughly tripled, and that it was on track for £1 million (about $1.3 million) in annual recurring revenue by mid-2022.

Traction

Founded in 2019 and bootstrapped for its first two years, the company launched the first version of its platform in January 2021 and had 17 people including five advisors at the time of its seed raise. By December 2023 it reported a team of thirty and customers across five countries. It states it processes thousands of cases each week for clients in financial services and other regulated industries. Client references cite relationships of about two years or more with The Co-operative Bank, NFU Mutual and Premium Credit Limited, a 25% increase in operational efficiency at NFU Mutual, and the company advertises 70%+ efficiency gains.

Latest developments

A July 2024 announcement described the completion of a funding round from industry veterans to support growth, go-to-market and product development, including root cause analysis capabilities. The company subsequently published a new product offering for data subject access requests and announced in-person platform launch events in London and Manchester, and lists Evlo's chief risk officer describing use of the platform to unify lending, collections, interactions and outcomes into a single view.