ChatGenie

ChatGenie builds and deploys agentic AI systems for enterprises, currently concentrated on customer support operations. Its production architecture uses a small number of cooperating agents: a classifier/orchestrator that scores incoming tickets by risk and complexity, an autonomous resolution path for low- and medium-risk conversations, and escalation with defined handoffs to human specialists for high-stakes cases. A Guard Agent screens outbound responses for policy violations and sensitive data. The company reports 98% classification accuracy and an 85% auto-resolution rate, and markets on-premise deployment, real-time analytics dashboards, client-specific agent training, auto-scaling and role-based access control with audit logging.

The platform connects to CRM, ticketing and database systems, including through MCP, and lists native integrations with Salesforce, HubSpot and Zendesk plus channels such as WhatsApp, Facebook Messenger and web chat, with REST API access for proprietary systems. Typical implementation is described as 2-4 weeks covering integration, training on client data, testing and phased rollout. ChatGenie states it is an ISO/IEC 27001 certified organization (certified September 2025) and aligns with SOC 2, GDPR and the Philippine Data Privacy Act.

Earlier generations of the product were positioned differently: an in-app commerce platform enabling native stores inside Facebook Messenger, Instagram, Viber and GCash, and later an "Agentic AI Customer Engagement Platform" combining multi-agent chatbots, a sentiment analysis agent, lead-nurturing broadcast messaging and a Meta click-to-Messenger ad campaign tool.

Business model

B2B software and services: ChatGenie designs, builds and deploys agentic workflows for enterprise clients, offered as a cloud platform or as an on-premise deployment inside the customer's own infrastructure. Pricing tiers are aimed at medium-sized businesses and large enterprises. Historically the company sold subscription plans (Starter and Premium tiers) to merchants for its in-app commerce product.

Subscription/plan-based pricing scaled to business size, targeted at medium-sized businesses and large enterprises; earlier merchant-facing plans were sold as monthly or discounted annual subscriptions.