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Candoo Tech
Techstars '20New York City, US · Founded 2019 · 10 employees on LinkedIn · 4 known investors
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Candoo Tech provides technology support and training services designed for older adults, helping them use devices, software applications, and smart home technology safely and effectively. The company serves seniors and their adult children or caregivers who need assistance with technology adoption and ongoing support.
Also known as Candoo
Founders & leadership
Candoo Tech was founded in 2019 by Liz H..
Investors · 4
How we know: the Techstars portfolio · funding news · open dataset · Top 3000 Accelerator Startups (no YC) 2026-08 · Not right? Tell us
Company profile
researched Sep 2026Candoo Tech is a New York-based provider of digital literacy training and technology support built specifically for older adults. Its staff, called Tech Concierges, deliver one-on-one help with smartphones, tablets, laptops, desktop computers, printers, routers and voice-recognition devices such as Alexa and Google Home, as well as home safety equipment including fall detection devices and home sensors. Typical tasks include fixing device problems, installing and setting up new hardware or software, resetting passwords, configuring email and streaming services, teaching video-calling tools such as Zoom and FaceTime, accessing telehealth and provider portals, ordering prescriptions, and recognizing online scams and fraudulent messages.
Service delivery is remote and nationwide. A session begins with a phone call from a Tech Concierge, who then requests permission to establish a screen-sharing connection to the client's device and disconnects at the end of the session; calls are recorded for quality assurance and clients receive a written visit summary. Alongside live sessions, Candoo offers an online library of on-demand how-to guides and videos, and group lessons available to enterprise customers. Support is offered in English and Spanish, and Tech Concierges are trained to accommodate accessibility needs such as connecting hearing aids or adjusting font sizes. Earlier service descriptions also referenced in-home visits in New York City and Westchester, which were suspended during the COVID-19 period in favor of remote setup and support.
Candoo Tech is a registered Public Benefit Corporation, with stated impact goals covering living wages and expanded economic opportunity for underemployed populations, and improved well-being of older adults through reduced social isolation.
Founding story
Founder and CEO Liz Hamburg has described starting the company after repeatedly fielding technology questions from her own aging parents — an "early adopter" father who bought every new gadget and a "technophobe" mother — ranging from forgotten passwords to printer, Wi-Fi and email problems and issues with Alexa. The experience of being the family technology helpline for her parents, and the recognition that other adult children and caregivers faced the same burden, led to a service designed to give older adults dedicated, patient support.
Business model
Candoo Tech sells technology support services directly to consumers and through organizational partners. Consumers can buy a single one-hour remote session or an annual membership; enterprise clients such as senior living communities, health plans, hospital systems, Area Agencies on Aging and other social service organizations contract for member-facing support that also includes group lessons, a content library, onboarding materials, and reporting and data analytics.
Fee-per-session and subscription. A one-hour remote session is priced at $80. An individual annual membership is $228 per year and includes a 90-minute "Get Started" session plus unlimited phone and remote quick support across an unlimited number of devices; a couple's membership is $360 per year (a $120 upgrade from a single membership). Enterprise memberships bundle additional services for partner organizations.
Traction
Candoo Tech states it is trusted by senior living communities and health plans nationwide and publishes customer testimonials describing remote help with computers, iPads and Zoom. Its team page lists a founder and CEO plus staff in technology and training, operations, group lessons and customer experience, and Tech Concierge roles.
Latest developments
The company's current positioning emphasizes scam and fraud prevention for older adults, remote nationwide delivery beginning with a phone call and consent-based screen sharing, and two consumer offers: a one-hour remote session and an annual membership with unlimited remote support. A separate enterprise track markets partnerships with senior living communities, health plans, healthcare and social service organizations and government agencies.
▸Full profile — market position, technology, go-to-market, geography
Market position
Candoo Tech describes itself as a provider of digital literacy training and support for older adults and states it works with senior living communities and health plans nationwide. It operates as a registered Public Benefit Corporation and has participated in the Techstars Future of Longevity Accelerator, run with Pivotal Ventures, and the second cohort of the 1501 Health incubator with Healthworx (CareFirst BlueCross BlueShield) and LifeBridge Health.
Candoo positions itself as purpose-built for older adults rather than a general call center: Tech Concierges are W2 employees, U.S.-based, background- and reference-checked, and trained to work patiently with older clients and to address accessibility needs. Other stated differentiators include continuity of the same concierge where possible, written post-session visit summaries, support across all common device types, English and Spanish support, alignment with HIPAA regulations, and consent-based remote access in which the company connects to a device only with permission and disconnects at session end.
Technology
Service delivery relies on remote screen-sharing software that a Tech Concierge activates only after obtaining the client's permission, combined with an online library of on-demand how-to guides and videos and reporting and data analytics provided to enterprise clients. The team supports mobile devices (iPhone, Android, Jitterbug), tablets (iPad, GrandPad, Samsung Galaxy), Apple and PC computers, printers, routers and Wi-Fi, voice assistants (Alexa, Google Home), and home safety devices including fall detection and home sensors.
Go-to-market
Direct-to-consumer sales through the company website and phone line, with separate consumer and enterprise tracks. Enterprise distribution runs through partnerships with senior living communities, health plans and healthcare and social service organizations that offer Candoo support to their residents, members and clients. The company also uses a newsletter and free educational resources for consumer acquisition.
Older adults seeking help with everyday consumer technology; their adult children and caregivers, who can purchase services on a loved one's behalf; and organizations serving seniors, including senior living communities, health plans, hospital systems, healthcare and social service agencies, Area Agencies on Aging, and government agencies.
Geography
Headquartered in New York City with remote service available nationwide across the United States. Team members are based in locations including the New York metropolitan area, New Jersey and Florida. In-person visits were historically limited to New York City and Westchester.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Related companies · 1
Companies working in the same space as Candoo Tech.
Timeline · 2
launches, deals, and filingsCandoo Tech states it is a member of the Techstars Future of Longevity Accelerator, run in partnership with Pivotal Ventures, an investment and incubation company created by Melinda Gates.
Candoo Tech is listed as a member of the second cohort of 1501 Health, a healthcare startup incubator run in partnership with Healthworx, the innovation and investment arm of CareFirst BlueCross BlueShield, and LifeBridge Health.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 8
primary sources listed
- Candoo Techcandootech.com · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Candoo Tech do?
- Candoo Tech provides remote, U.S.-based technology support and training designed for older adults and their caregivers.
- Who founded Candoo Tech?
- Candoo Tech was founded by Liz H. in 2019.
- Who are Candoo Tech's investors?
- Candoo Tech's investors include Rockies Venture Club, Silicon Valley, Techstars, Vodia Ventures.
- Where is Candoo Tech headquartered?
- Candoo Tech is headquartered in New York City, US.