Auditmate

AuditMate develops software for building owners and property managers to monitor and manage vertical transportation equipment, primarily elevators and escalators. Its product, CARE, collects maintenance, breakdown, repair, testing and compliance records directly from elevator service vendors — via API, online portals or paper records — and audits them against the terms of the maintenance contract. The company states that records are checked against more than 400 data points, covering both compliance data (maintenance completion, breakdowns, repairs, testing, local compliance regulations, certificates of insurance) and financial data (maintenance and breakdown invoices, proposals, service default refunds). Real-time alerts flag contract compliance and equipment health issues.

Alongside the software, AuditMate performs vendor management on customers' behalf, handling data collection, auditing and communication with the elevator vendor, and supports RFPs, inspections and capital planning. It offers a free 12-month contract analysis comprising a scope review, maintenance completion audit, breakdown audit, compliance audit and ROI analysis. The company describes itself as managing owners' vertical transportation portfolios, and positions itself as an intermediary that translates elevator industry practice for building owners while also working with elevator companies on preventive work and upgrades.

Founding story

AuditMate was founded in 2019 by Ashleigh Wilson, who grew up with family ties to the elevator industry and joined it in her twenties, working at a major OEM where she conducted global research and reported to the international C-suite before leaving to start her own company. Wilson met co-founder and CTO Andrea Arceneaux, a commercial real estate agent and property manager who had experienced elevator management as a recurring pain point without a platform to track performance and costs across portfolios, at a party where the two discussed elevators. The pair mapped out audit data points on sticky notes and wrote the logic that became the SaaS platform; Arceneaux's property and technology rather than elevator background was used to keep the product free of overly technical terminology.

Business model

AuditMate sells a Software-as-a-Service platform combined with services: it collects and audits vendor records, reviews invoices and proposals, communicates with vendors, and manages clients' elevator and escalator portfolios. It also runs RFPs and inspections and presents capital plans to clients with elevator companies.

Subscription SaaS for the CARE auditing platform accompanied by managed vendor-management services; a free 12-month contract analysis is used as an entry offer.

Traction

As of February 2022 the company was described as managing hundreds of elevator portfolios for clients including Nuveen, CBRE, JLL and Stanford Health. Published customer references include the SF LGBT Center, where AuditMate negotiated lower prices and credits for prior invoices and solicited competitive repair bids, and an executive at JLL. The company reports a 4x ROI, a 25% increase in maintenance hours and a 25% decrease in costs for customers, and states that large real estate portfolios can realize $2-$5 million in hard savings.

Latest developments

AuditMate's website announces that ATIS has acquired the company. Recent company blog content addresses vendor accountability, emergency preparedness, 12-month maintenance ROI assessments and long-term elevator contract negotiation.