Airpals

Airpals is a New York City-based technology company that operates a workplace logistics platform used by brand, marketing, workplace experience, facilities, mailroom and office management teams to coordinate business shipping. The platform combines same-day courier and messenger coordination — available in New York City, San Francisco, Miami and more than 100 U.S. cities — with multi-carrier parcel shipping through FedEx, UPS, USPS and others, including nationwide and international service. Customers can use Airpals' carrier accounts or bring their own.

Core product functions include rate and service comparison across carriers, label creation and printing, advance scheduling of shipments, real-time tracking with a shareable tracking page that withholds sensitive details, multi-user accounts with role-based access, unified carrier billing that consolidates carrier invoices, and access to carrier-provided packaging and flat rates. An AI shipping assistant answers common shipping questions and helps with package details, carrier options, paperwork and label creation. The company also markets integrations with tools such as HS classification software and ERP systems. Airpals positions itself as a system of record for internal company shipping, covering documents, supplies, materials, product samples, corporate gifts, electronics and equipment moved within a company or between suppliers, clients and employees.

The company describes a "triple bottom line" operating approach prioritizing people, planet and profit: using routing data to improve efficiency and reduce travel times and carbon footprint, paying delivery workers above-market rates, covering drivers' parking tickets, and selecting partner service providers that track their own impact.

Founding story

Founder Joshe Ordonez grew up in Cuenca, Ecuador, surrounded by textile and craft traditions, and began her career in fashion design and production before earning an MPS in Design Management from Pratt Institute in 2018. Across roughly a decade of fashion and operations roles she repeatedly had to coordinate shipping for samples, supplies and equipment instead of doing creative and strategic work, and observed that local logistics providers still took orders by phone and lacked electronic tracking or route optimization. Burnout from that coordination burden led her to conceive a platform that would centralize logistics and automate repetitive manual work; she coined the Airpals brand name in 2019 and pivoted from fashion to technology to build it.

Business model

Airpals sells software-enabled shipping services to businesses (B2B). Teams sign up for accounts on the platform — with a free sign-up tier and demo-led sales for larger organizations — to buy labels across carriers, book same-day courier deliveries and manage users, tracking and billing centrally. Enterprise accounts can span multiple departments within one organization.

Revenue derives from business shipping activity on the platform, including label purchases across carriers under unified billing and coordinated same-day courier and concierge deliveries fulfilled through partner couriers or Airpals' own delivery fleet; customers may also bring their own carrier accounts.

Traction

The website cites verified customer reviews and "trusted by" customer logos, and the company says its platform is used by offices and industrial operations nationwide. A published case study describes a 1,500-employee NYC educational organization with fewer than 50 Airpals users across IT and accounting departments that spent roughly $10,400 on shipping in 2023 and saved about $1,532 in shipping expenses plus about $3,200 in labor costs across 185 orders over 12 months. The company states customers cut shipping costs by up to 20% annually.

Latest developments

In July 2025 Airpals launched Airpals Concierge, a coordinated same-day delivery service for businesses in more than 100 U.S. cities covering bulk orders, multi-stop routes, van-sized shipments and urgent one-off deliveries, fulfilled through a network of local courier partners with a dedicated operations team. The platform also added an AI shipping assistant for shipping questions, package details, carrier options, paperwork and label creation.