Find your path to Marcel
261 people in our graph share verified history with Marcel — schools, employers, funds. One of them is your warm intro.
EricunlockedMarcel: together at University of Phoenix (2007–2008)
×7Marcel: together at Cognizant
×4Marcel: together at University of Phoenix
Co-founder & Chief Strategy Officer at Servicemob
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Servicemob's investors · 1
Co-founders at Servicemob
Experience
- serviceMob, Inc.Chief Strategy & Operations Officer (CSO)current2021 — presentIrvine, California, United States
- serviceMob, Inc.Senior Vice President of Strategy & Growth2018 — 2021Dallas/Fort Worth Area
- DeloitteSpecialist Master - Customer Experience | CRM | Customer Operations2017 — 2018Dallas-Fort Worth Metroplex
- CognizantCEM | CX| UX | Strategy | Digital Transformation - Consulting Sr. Manager2016 — 2017Dallas-Fort Worth Metroplex
- L'OréalDirector | Customer Experience Strategy & Business Project Lead Active Cosmetics Division2015 — 2016Dallas-Fort Worth Metroplex
- L'OréalDirector of Customer Experience2014 — 2015Dallas-Fort Worth Metroplex
- AccentureConsultant - Customer Experience & Consumer Operations (Change Enablement | Process Excellence)2013 — 2014Dallas-Fort Worth Metroplex
- Vitamin Research Products, LLCCorporate Customer Care Manager2010 — 2013Dallas-Fort Worth Metroplex
- Volt Information Science VMCOperations Manager- CONSULTANT2010Las Cruces, New Mexico, United States
- Advanced Call Center TechnologiesOperations Manager- CONSULTANT2010Yuma County, Arizona, United States
- Redcats USACustomer Relations Marketing Manager2008 — 2009El Paso Metropolitan Area
- Redcats USABrand Manager2006 — 2008El Paso Metropolitan Area
- Redcats USACustomer Relations Supervisor2005 — 2006El Paso Metropolitan Area
- West CorporationProduction Manager1998 — 2003El Paso Metropolitan Area
Skills & more
Call Centers48Process Improvement41Customer Service31Vendor Management21Management37Leadership17Forecasting15Strategy21Operations Management12Training13Outsourcing7Customer Retention7
+8 more
Customer ExperienceProject ManagementSalesEmployee TrainingCustomer SatisfactionMarketingWorkforce ManagementTeam BuildingLanguages English · Spanish
- Registered CSP Coordinator — COPC Inc.
From Marcel's professional profile.
Frequently asked questions
- Who is Marcel Barrera?
- Co-founder & Chief Strategy Officer at Servicemob
- Where does Marcel Barrera work?
- Marcel Barrera is Co-founder & Chief Strategy Officer at Servicemob.
- Where did Marcel Barrera go to school?
- Marcel Barrera studied at University of Phoenix (MBA, Business Administration); Salesforce Trailblazer (Salesforce Advocate | CRM Strategist, Salesforce Service Cloud | Marketing Cloud | Einstein | Lightning | Object & App Enablement); University of Phoenix (BSBA, Business Administration).
Same school
Also attended University of Phoenix135
EricAdvisor at Clear VenturesEric SerranoDirector of Technology at GreycroftAndrew ForysiakOwner, AJF and Associates at Riphean InvestmentsMichael JenCCO at K5 GlobalKessington OkundayeVenture Partner at WHCTom DoughertySmarter Technologies at Empactful Capital
+ 129 more
Shared employers
Also worked at serviceMob, Inc.2
Also worked at Deloitte2,000
Kirsten GreenFounder and Managing Partner at Forerunner VenturesHunter WalkCo-founder & Partner at HomebrewSteve AnaviCo-founder & President of QontoNancy WangInvestor at Felicis VenturesRaychel BailonVP of Finance at Felicis VenturesPatrick KartevollInvestor at Investinor
+ 1,994 more
Also worked at Cognizant103
Shinjan DasguptaSenior Analyst at Cottonwood Technology FundNick GasbarroChief of Staff at QED InvestorsPrayag MohantyPrincipal at Fireside Ventures Advisory LlpAnkur KhaitanPrincipal at Fireside Ventures Advisory LlpRia BhutoriaVenture Partner at Castle Island VenturesAditi JainAssociate Financial Operations at Titan Capital
+ 97 more
Also worked at L'Oréal180
Gülsah WilkeInvestor at DN CapitalAlexandra DubarInvestor at DaphniKaushik SubramanianVenture capitalist, product personRhie LimPartner, Global Strategy at One Way VenturesJosef NajmPrincipal at Thomson Reuters VenturesAnimesh SharmaVP - GTM at Fireside Ventures Advisory Llp
+ 174 more