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Marcel Barrera

Co-founder & Chief Strategy Officer at Servicemob

Dallas-Fort Worth Metroplex

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Experience

  1. serviceMob, Inc.Chief Strategy & Operations Officer (CSO)current2021 — presentIrvine, California, United States
  2. serviceMob, Inc.Senior Vice President of Strategy & Growth2018 — 2021Dallas/Fort Worth Area
  3. DeloitteSpecialist Master - Customer Experience | CRM | Customer Operations2017 — 2018Dallas-Fort Worth Metroplex
  4. CognizantCEM | CX| UX | Strategy | Digital Transformation - Consulting Sr. Manager2016 — 2017Dallas-Fort Worth Metroplex
  5. L'OréalDirector | Customer Experience Strategy & Business Project Lead Active Cosmetics Division2015 — 2016Dallas-Fort Worth Metroplex
  6. L'OréalDirector of Customer Experience2014 — 2015Dallas-Fort Worth Metroplex
  7. AccentureConsultant - Customer Experience & Consumer Operations (Change Enablement | Process Excellence)2013 — 2014Dallas-Fort Worth Metroplex
  8. Vitamin Research Products, LLCCorporate Customer Care Manager2010 — 2013Dallas-Fort Worth Metroplex
  9. Volt Information Science VMCOperations Manager- CONSULTANT2010Las Cruces, New Mexico, United States
  10. Advanced Call Center TechnologiesOperations Manager- CONSULTANT2010Yuma County, Arizona, United States
  11. Redcats USACustomer Relations Marketing Manager2008 — 2009El Paso Metropolitan Area
  12. Redcats USABrand Manager2006 — 2008El Paso Metropolitan Area
  13. Redcats USACustomer Relations Supervisor2005 — 2006El Paso Metropolitan Area
  14. West CorporationProduction Manager1998 — 2003El Paso Metropolitan Area

Skills & more

Call Centers48Process Improvement41Customer Service31Vendor Management21Management37Leadership17Forecasting15Strategy21Operations Management12Training13Outsourcing7Customer Retention7
+8 moreCustomer ExperienceProject ManagementSalesEmployee TrainingCustomer SatisfactionMarketingWorkforce ManagementTeam Building

Languages English · Spanish

  • Registered CSP Coordinator — COPC Inc.

From Marcel's professional profile.

Frequently asked questions

Who is Marcel Barrera?
Co-founder & Chief Strategy Officer at Servicemob
Where did Marcel Barrera go to school?
Marcel Barrera studied at University of Phoenix (MBA, Business Administration); Salesforce Trailblazer (Salesforce Advocate | CRM Strategist, Salesforce Service Cloud | Marketing Cloud | Einstein | Lightning | Object & App Enablement); University of Phoenix (BSBA, Business Administration).

Founder mafias

Same school

Shared employers