About
Vice President of Customer Delivery at Cerby focused on maximizing customer ROI and reducing security risk from unmanageable applications. Brings over 10 years of experience building and managing high-performing customer service teams globally. Has developed customer service offerings including premium support, technical account management, and managed services at companies including Brightcove, Ooyala, and Tata Consultancy Services.
Experience
- GRUPO TOTAL PLAYAbogado Corporativocurrent2019 — present
- Secretaria de Comunicaciones y TransportesDirectora de Concesiones para Telefonía Móvil2017 — 2018Mexico City, Mexico
- Secretaria de Comunicaciones y TransportesSubdirector de asuntos jurídicos2008 — 2017
Education
- Universidad Nacional Autónoma de MéxicoMaestría, Administración de Tecnología2017 — 2018
- Universidad MONDRAGÓN MéxicoLicenciatura, Derecho1999 — 2002
Skills & more
Inglés2Español2Microsoft Word4Microsoft Excel2Microsoft Office2Microsoft PowerPoint2Comunicaciones internasInvestigacionRazonamientoPensamiento críticoRelaciones con los empleadosComunicaciones empresariales
+12 more
Gestión de conflictosPresentacionesPactos empresarialesNegociaciones estratégicasLiderazgo organizacionalResolución de conflictosContratos comercialesGestión documentalDocumentaciónEstablecer prioridades del trabajoAptitudes de organizaciónRevisión de documentosFrom Gabriela's professional profile.
Same school
Also attended Universidad Nacional Autónoma de México15
Tomosaku SoharaGeneral Partner at NordicNinjaJuan FigueroaLead Backend Engineer at Struck CapitalRodolfo GonzalezGeneral Partner at Foundation CapitalVioleta ChávezAccountant at Discovery AmericasWilber PalenquePrincipal at Avalancha VenturesTania ArroyoAsociada de servicios de asesoría at SVX Mexico / Regenera Ventures Fund
+ 9 more
Shared employers
Also worked at Secretaria de Comunicaciones y Transportes1
Colleagues at Cerby
April Lanier
VP of People Success at Cerby
Arye Glikman
General Manager, EMEA at Cerby
Belsasar Lepe
Co-Founder & CEO at Cerby
Ernie Tkac
Chief Revenue Officer at Cerby
Manny Ataebi
Chief Marketing Officer at Cerby
Matt McCawley
VP of Customer Experience, Business Development & Partnerships at Cerby
Matthew Chiodi
Chief Strategy Officer at Cerby
Miles Lavin
Chief Financial and Operating Officer at Cerby