Visito AI
Founded 2023 Β· 3 employees on LinkedIn Β· 1 known investors
Visito provides AI agents that answer customer questions, qualify leads, share live inventory and pricing, send payment links, and run marketing campaigns across WhatsApp, Instagram, Messenger, and website chat in 100+ languages. It integrates with tools such as Shopify, Cloudbeds, and Stripe Connect, and is used primarily by hotels and hospitality businesses.
Also known as Visito Β· Visito AI
Investors Β· 1
Company profile
researched Aug 2026Visito (Visito AI) operates a conversational AI platform that lets customer-facing businesses deploy an AI agent across WhatsApp, Instagram, Messenger and website chat, managed from a single shared inbox. The agent is trained on a company's own material β website content, uploaded PDFs, images and free text β and answers customer questions, qualifies and tracks leads, surfaces live prices and availability from connected systems, and completes sales in-chat. It handles text, images, documents and voice notes and supports more than 100 languages. Operators can set tone and behaviour rules, define escalation triggers (for example "talk to a human" or custom keywords) that route conversations to human agents, and correct wrong or incomplete replies so the agent learns from the feedback. Additional features include smart automated follow-ups to unresponsive users, scheduled post-stay or post-purchase messages, WhatsApp broadcast campaigns via API, and conversation-level insights that highlight recurring confusion and high-priority leads.
Onboarding is self-serve and marketed as a minutes-long flow: scan the business website to build a knowledge base, connect systems, configure tone and handoff rules, test questions in a sandbox, then launch across channels. Integrations span hospitality property-management and booking systems (Cloudbeds, SiteMinder, Mews, Mirai, Little Hotelier, Guesty, Wix Hotels), fitness/class management (Glofox), commerce and payments (Shopify, WooCommerce, Stripe) and WordPress. Payments are enabled through a Stripe connection so guests and customers can pay for rooms, services, add-ons or bookings inside the conversation. The inbox is available on desktop and via dedicated iOS and Android apps. A third-party review notes limitations including no visual chatbot flow builder, no Zapier or Make integrations, WhatsApp broadcasts only via API, and limited Instagram marketing capability.
Business model
Software-as-a-service sold on a self-serve subscription with usage-based message credits. Plans start at $99 per month (Starter, 2,500 message credits, AI support and booking agent, shared inbox, WhatsApp/Instagram/Messenger/website chat), with a Pro tier at $399 per month providing 20,000 credits, higher AI reply volume and removal of Visito branding; credit bundles can be topped up (for example Starter from 2,500 to 5,000 credits raises the price to $149). Annual billing is offered at the equivalent of two months free, and there is a 7-day free trial on paid plans. Custom pricing is available at the top end.
Recurring monthly or annual subscription fees tied to plan tier and message-credit volume, with paid upgrades for additional credits.
Traction
The company reported more than two million guest interactions during 2024, serving over 150,000 guests globally with customers in 15+ countries and guests originating from more than 140 countries, and cited automation of 97% of guest messages. Its website later states it is trusted by customer-facing businesses in 20+ countries. Published customer examples include Blue Apple Beach, a B Corp island resort automating 70% of guest questions and completing bookings in chat; The Dreamer, operating across four Colombian destinations and handling 30,000+ monthly messages with 94% automation; and Departamento Studio Bar in Mexico City, automating over 80% of reservation requests on WhatsApp and Instagram. A third-party review scored the platform 4.1.
Latest developments
The company's blog publishes ongoing hospitality-software and WhatsApp Business API pricing analyses, including a 2026 comparison of hotel guest messaging tools and a deep dive on Meta WhatsApp API and AI agent fees. Product positioning on the website has widened beyond hotels to support, sales and marketing automation for any customer-facing business, with in-chat selling, automatic follow-ups and conversation insights presented as core capabilities.
βΈFull profile β market position, technology, go-to-market, geography, history, risks & controversies
Market position
Positions itself as a conversational AI platform for independent hotels, and is listed alongside Asksuite, Quinta, Duve, Canary Technologies, Akia and HiJiffy in hotel guest-messaging software comparisons. It has broadened from hotel-only messaging toward general customer-facing businesses including venues, fitness studios and e-commerce.
Cited differentiators include a built-in answer-correction loop that lets operators report and rewrite incorrect AI replies so the agent improves, native human handoff via a shared inbox with iOS and Android apps, in-chat payment collection through Stripe, direct connections to hospitality property-management and booking systems for live availability and pricing, multimodal and 100+ language handling, and a setup flow that reviewers describe as producing a working chatbot in about ten minutes.
Technology
AI agents built on a retrieval-style knowledge base trained from a customer's website, documents, text and images, with multilingual understanding across 100+ languages and multimodal input handling (text, images, documents, voice notes). The platform includes rule-based escalation to human agents, configurable tone and behaviour instructions, a human-in-the-loop answer-correction mechanism that feeds back into future replies, a sandbox for testing conversations, and API/connector integrations that pull live inventory, pricing and customer data from property-management, booking, commerce and payment systems.
Go-to-market
Customer-facing and hospitality businesses handling high inbound messaging volumes: independent hotels and resorts, restaurants and bars, and other appointment- or class-based venues such as fitness studios, plus e-commerce merchants via Shopify and WooCommerce. Marketed as well suited to small businesses seeking a low-setup AI chat layer.
Geography
Press materials carry a San Francisco, CA dateline. Customers are distributed internationally β 15+ countries as of the 2024 milestone announcement and 20+ countries per the current website β with named references in Colombia and Mexico, and end guests from over 140 countries.
History
Public materials identify Pormer Sarram as co-founder and CEO. The platform was launched with a stated focus on streamlining guest communication for independent hotels β helping hoteliers manage high message volumes, automate repetitive replies and overcome language barriers β and in December 2024 the company announced it had passed two million guest interactions for the year. It has since positioned the product more broadly for customer-facing businesses across support, sales and marketing.
Risks & controversies
A third-party review identifies product gaps that may limit adoption: no ability to build visual chatbot flows, no Zapier or Make integrations, WhatsApp broadcast sending restricted to API use, and limited Instagram marketing functionality.
Compiled by commissioned research from 8 cited public sources β announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed β not independently audited.
Timeline Β· 1
launches, deals, and filingsThe company announced from San Francisco that its conversational AI platform had facilitated more than two million guest interactions during 2024, serving over 150,000 guests with customers in 15+ countries and resolving 97% of guest messages across WhatsApp, Instagram and Messenger.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
βΈResearch sources Β· 8
primary sources listed
- Visito AIvisitoai.com Β· web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Visito AI do?
- Visito builds AI agents that handle customer support, sales and marketing conversations on WhatsApp, Instagram, Messenger and web chat.
- Who are Visito AI's investors?
- Visito AI's investors include Creator Ventures.