Virdee

Virdee is a guest experience and check-in automation platform for hotels. Its software automates the arrival and departure journey through pre-arrival communications, mobile web check-in that requires no app download, a mobile app, a lobby kiosk, and an SDK for embedding the flow into a hotel's own channels. Check-in steps include identity verification, payment collection, signature capture for terms and conditions, room assignment via integration with the property management system (PMS), and issuance of either digital keys or printed key cards. Check-out can be completed at the kiosk, on mobile web, or in the app, where guests can change the final payment method, review room charges, and receive an emailed invoice.

Room access is delivered through NFC mobile wallet keys placed directly in Apple Wallet and Google Wallet, which can be issued, shared, and revoked digitally while hotel staff retain control over key issuance and replacement. Guests without a mobile option can collect physical key cards at the lobby kiosk. Beyond access, the platform includes upsell functionality (room upgrades at check-in, room service, late check-out) with an AI engine that optimizes offers based on guest information and property status, plus analytics and recommendations. Guest support is handled by AI-powered chat and Virdee Remote Assistance, which connects guests to property staff 24/7 from mobile or kiosk and allows staff to complete check-in and remotely issue a key.

At check-in, Virdee creates a secure guest profile holding data such as phone number, signature, and identity information; the company states sensitive data is not stored on Virdee servers. Its Virdee Intelligence AI layer uses this profile data for personalization along with identity verification, risk scoring, and fraud detection, and is positioned as coordinated AI agents that read connected systems, communicate with guests, dispatch staff, and surface decisions measured against revenue.

Business model

Virdee sells software and connected hardware to hospitality operators, packaging mobile web, mobile app, kiosk, and SDK check-in channels together with wallet key issuance, guest communications, and AI support. Identity verification is offered in tiers at different price points, and the platform integrates with a property's existing PMS, payment provider, and email systems rather than replacing them.

Traction

Virdee's published Great Wolf Lodge case study covers 22 hotels and approximately 4,000 rooms using mobile web, kiosk, and SDK channels plus custom wristband dispensers, and reports a 23% increase in peak arrival NPS, 70% peak check-in conversion, and $1.9 million in peak monthly ancillary revenue.

Latest developments

Current product positioning centers on Virdee Intelligence AI, described as coordinated AI agents that read connected systems, communicate with guests, dispatch staff, and surface decisions, alongside expansion of mobile wallet key offerings to independent hotels and residential properties.