株式会社マイシェルパ

株式会社マイシェルパ (MySherpa Inc.) operates "マイシェルパ", an online counseling service for companies that is run under the supervision of a psychiatric specialist and doctor of medicine. The service is delivered through online video sessions by counselors holding Japanese clinical psychologist (臨床心理士) and certified public psychologist (公認心理師) credentials who are screened and periodically supervised by psychiatrists; the company states it does not offer telephone or text-based counseling, citing lower effectiveness, and applies cognitive behavioral therapy as its evidence-based method. Counseling slots run daily from 9:00 to 22:00, including weekends and holidays, with booking available around the clock, and cases can be coordinated with medical institutions and occupational physicians.

Beyond counseling, the company sells a one-stop set of corporate mental health services: statutory stress checks with group analysis, mental health and management training delivered online by psychiatrists and psychologists, and spot occupational physician (psychiatrist) services for high-stress employees and return-to-work interviews (excluding statutory workplace patrol duties). Related offerings listed by the company include in-person counseling, high-stress employee response, occupational/advisory physician referral, and mental health legal consultation. Onboarding is described as taking as little as two days, after which an organization code and URL/QR code give all employees immediate access. The company holds a Privacy Mark and states it applies information-management standards equivalent to those required of medical institutions.

The company was founded in July 2016 and is led by founder and CEO Ryohei Matsumoto, a doctor of medicine, board-certified psychiatrist, Japan Medical Association-certified occupational physician and visiting professor at Kyoto Prefectural University of Medicine, who also serves as chairman of a medical corporation operating several clinics. It maintains a Tokyo head office in Toranomon, Minato-ku, and an Osaka head office in Chuo-ku, and reports capital of 100 million yen (PR TIMES company profile lists 167.01 million yen). Board members include Keisaku Torigoe as director and Tsukasa Osaki and Gaku Ishii as outside directors, with Hidehiko Takahashi of Institute of Science Tokyo as adviser.

Founding story

CEO Ryohei Matsumoto graduated from Kyoto Prefectural University of Medicine in 2001, trained in psychiatry at its affiliated hospital, and completed a doctorate there in 2007 with research in brain science of psychiatric disorders and cognitive behavioral therapy. He served as director of a psychiatric hospital at age 34 and as chairman of a medical corporation, and in 2016 decided to start a company in the mental health support field, establishing 株式会社マイシェルパ in July 2016 and opening his own clinic alongside the launch of the service.

Business model

B2B subscription: companies contract for employee access to counseling and related services. Pricing is a monthly base fee plus a monthly per-covered-person fee, with no implementation fee and no limits on the number of users or sessions; quotes are provided after a sales meeting. The company also sells stress checks, training/seminars, and spot occupational physician services to corporate clients, and lists individual-facing counseling options.

Recurring monthly subscription fees (fixed base fee plus headcount-based fee) for unlimited employee counseling, supplemented by stress check, training and occupational physician services.

Traction

Company materials report more than 400 corporate deployments and a cumulative total of over 25,000 counseling consultations; at the August 2023 Series A announcement the figure cited was approximately 150 corporate and organizational customers. The company references a 2023 corporate contract renewal rate and user survey results from January and May 2024 as evidence of retention and satisfaction. A 2026 announcement states Colopl adopted the service.

Latest developments

In 2026 the company announced the launch of "ファースト・ストレスチェック", a stress check offering it describes as having an industry-lowest examination fee for both web and paper formats, support for 20 languages, and group analysis included in the plan; announced that Colopl had adopted the マイシェルパ service; and presented at an HCMI Consortium private seminar. It continues to run free online seminars on stress-check follow-up, workplace improvement and 1-on-1 listening skills.