Turnup

TurnUp World sells software for dental practices and dental service organisations (DSOs) that predicts which scheduled appointments are likely to become no-shows. Rather than sending uniform reminders shortly before an appointment, the product assigns an AI-generated risk score to each appointment days in advance, then acts on that score: high-risk patients are asked to confirm or cancel, and cancelled slots are automatically offered to patients on a waitlist.

The platform bundles four connected modules: no-show prediction (risk score per appointment), an AI call-centre handling inbound and outbound contact, a waitlist and last-minute booking tool for filling cancellations, and insights dashboards with group-level KPIs and benchmarks. A separate consumer app allows patients to claim last-minute appointment slots, which are reserved for ten minutes. The workflow is described in four steps: connect to the existing patient system, predict risk, request patient confirmation, and replace cancelled appointments from the waitlist.

For multi-site groups, a DSO portal aggregates metrics across practices, including turn-up rate, automation percentage and chair occupancy, with colour-coded per-practice benchmarks, role-based access for front-desk staff, managers and C-level users, and drill-down from group overview to individual appointments.

Business model

Software sold to dental practices and DSOs, with a free trial and self-serve account creation restricted to professional (work email) users, alongside a sales-led demo path. Account signup is explicitly limited to dentists and DSOs rather than patients.

Recurring software subscription for practices and groups, entered through a free trial; the site frames value in recovered revenue, citing €500+ extra per dentist per month and up to €3,000 per month in the strongest practices.

Traction

The company reports more than 120 practices and DSOs using the product, an average 38% reduction in no-shows and an average four minutes to fill a cancelled slot. Cited customer outcomes include 97% chair occupancy at a 30-practice group (Mond Dental Practices), a no-show rate falling from 4% to 1% within two months at a clinic in Kortrijk, and a gap filled in 45 seconds at Benedenti Group.