TonDon

TonDone, operated by Signal Cortex Inc. doing business as TonDone, offers a web and mobile platform positioned as a business operating system for building and facility service companies. The product combines a mobile application for frontline workers with a browser-based management interface, covering work order management, task dispatch, documentation of completed work, issue reporting, contact access, invoicing and payment processing, and customizable picture-based inspections with automatic language translation.

For managers and owners, the platform provides a consolidated operations view for creating, categorizing and reporting on work orders, handling issues raised by staff, and tracking customer requests. It includes a reporting and analytics engine, and customer lifecycle management tools spanning lead generation and prospecting, customer demographics, and location and site tracking. The company also markets a "proof of presence" capability that verifies workers are on site and active within a geofence around the work site during their shift, alongside proof-of-work documentation. Mobile apps are distributed through the Apple App Store and Google Play.

Founding story

Co-founders Matt Crowley and Bill Wichert met at Case Western Reserve University and later served as chief information officers at Philadelphia International Airport and Cleveland Hopkins International Airport, overseeing technology for airline operations. That aviation background led them to begin building software for airport operations in May 2020; through a series of pivots and participation in the Bounce Innovation Hub accelerator in Akron and Techstars, they redirected the product toward a business operating system for the broader building and facility service market. The name reflects the goal of helping frontline employees "get a ton done."

Business model

TonDone sells software to building and facility service contractors, with a website offering product editions, direct online purchase and demo requests.

The company's site presents packaged product editions available for purchase, indicating software sold directly to facility service businesses.

Traction

As of the company's site, the platform managed approximately 1.5 million square feet of commercial space and routed about $30 million in annual work orders. At the time of its April 2022 seed announcement, the software was used to manage work across more than 800 commercial facilities in the United States, following the product's launch in February 2021.

Latest developments

In 2023 the company promoted customizable picture-based inspections and automatic language translation as new platform capabilities, and the co-founders discussed the company's pivots, accelerator experience and funding in an April 2023 podcast interview.