Tickit Health Ltd.
Founded 2012 · 14 employees on LinkedIn · 1 known investors
Tickit Health offers a platform (Care Connect) that uses questionnaire-based assessments to identify people's needs and connect them to appropriate care and support services, with follow-up reminders and analytics. It serves frontline teams at school districts, health systems, and community organizations across North America and Australia.
Also known as BridgeWell · Tickit Health · Tickit®
Investors · 1
Company profile
researched Aug 2026Tickit Health Ltd. is a Vancouver, British Columbia-based digital health company that builds empathetic, questionnaire-based screening and assessment tools used to identify individual needs and route people to appropriate care and support. Its platform, marketed under the Tickit brand and the Care Connect product family, combines four components: Care Check for administering questions and surfacing needs, Care Hub for connecting respondents to curated support options, a connection engine that sends follow-up reminders and nudges so that offered care is actually received, and Care Advisor for analytics on program performance. Results are available to staff in real time at both individual and aggregate level, with flagging that distinguishes cases needing no intervention, a non-urgent brief intervention, or immediate attention.
The company frames its approach as "Digital Empathy", built on four pillars it describes as engagement, trust, confidence and empowerment, and designs multilingual, low-literacy and accessible instruments intended to overcome barriers related to literacy, culture and socio-economic difference. Typical subject matter includes mental health, substance use, sexuality, poverty, social determinants of health and protective factors such as resilience. The platform includes APIs for exporting collected data into electronic medical records, CRM and learning management systems, and dashboard analytics.
Customers span education, healthcare, social services and camps. Documented deployments include a King County, Washington universal digital screening program in 50 middle schools launched in 2018 with Seattle Children's Research Institute (the School-Based SBIRT program), Bayshore Specialty Rx in Mississauga, Ontario, which serves as preferred pharmacy for the Manulife Specialty Drug Care Program, Maari Ma Health in Australia, and Cleveland Clinic Canada. The company's website states that Tickit Health is becoming BridgeWell while retaining the same mission and vision.
Founding story
The concept originated with Dr. Sandy Whitehouse, a former emergency physician and adolescent medicine specialist who served as medical director of emergency services at BC Children's Hospital. Working in fast-moving clinical settings, she found she was unable to obtain accurate and complete information from young patients and was therefore missing sensitive data that directly affected care decisions. She experimented with putting a validated questionnaire onto a digital platform using images and icons suited to her patients, which produced higher-fidelity responses and enabled more effective conversations and treatment. What began as a passion project to create a safe space for youth to disclose sensitive information became the basis for Tickit Health Ltd., which she co-founded in Vancouver; a June-July 2021 article describes the company as having been launched nine years earlier. Whitehouse serves as founder and chief medical officer.
Business model
Tickit Health sells its screening and care-connection platform to institutions rather than to individuals, positioning it as software that frontline teams implement to identify needs across a population and connect people to support while generating individual and aggregate data for programming and funding decisions. Deployments are configured per organization, including custom-designed surveys, assessments and screeners tailored to specific populations and workflows, supported by in-house experts.
Traction
Publicly stated traction includes 750+ sites using the platform and more than 500,000 assessments completed. As of mid-2021 the company reported partnerships with more than 500 organizations across Ontario, British Columbia, the United States and Australia and 15 full-time employees. In the King County school SBIRT program, more than 8,000 students participated in the second year, and 2019-20 school year data showed nearly half of participating students received a brief intervention and 15 percent were referred to services. Bayshore reported a 300 percent increase in patient response rates.
Latest developments
The company's website states that Tickit Health is becoming BridgeWell, retaining the same mission and vision. Its current leadership includes Dr. Gilly Regev as chief executive officer — previously a co-founder and CEO of SaNOtize, where she raised over $45M — with Daniel Penn as chief operating officer and co-founder, founder Dr. Sandy Whitehouse as chief medical officer, Eric Finkel as chief revenue officer, Sarmad Abdullah as head of development and Ellen Louie as client success lead. The board includes Ian Penn and Heather Barnhouse, and advisors include Adam Lorant and Hesam Masoumi. The platform is now organized around the Care Connect suite (Care Check, Care Hub, connection engine and Care Advisor).
▸Full profile — market position, technology, go-to-market, geography, history
Market position
The company describes itself as an award-winning digital health platform with about a decade of experience and states that organizations ranging from major school districts to national health systems in North America and Australia use its tools, with 750+ sites and over 500,000 assessments completed. It states a mission to positively impact more than one million lives by 2030.
The company positions its tools against general online survey and assessment software on the basis of its Digital Empathy framework, which is intended to recognize and overcome communication barriers related to literacy, culture and socio-economic status and to build trust so respondents disclose sensitive information. Its instruments incorporate protective and strength-based indicators as well as risk detection, which a King County program manager cited as offering greater sensitivity and specificity than other validated screening tools; counsellors reported identifying "internalizers" who would otherwise be difficult to detect. The platform also goes beyond detection to connect respondents to curated support options and follow up with reminders. The company reports a 300 percent increase in user response rates, a 30 percent improvement in detection of unknown risk factors, and a 99 percent completion rate among youth.
Technology
The platform delivers digital questionnaires designed for multilingual, low-literacy and accessible use, employing images and icons to improve comprehension and response fidelity. Staff-facing dashboards show responses in real time with a green/yellow/red flagging system for triage, alongside aggregate analytics. APIs allow collected data to be exported to electronic medical records, CRM and learning management systems. Security and privacy features include end-to-end encryption, role-based access controls, data residency flexibility and annual third-party audits, with stated compliance with SOC 2, HIPAA in the United States and PIPEDA in Canada.
Go-to-market
The company markets directly to institutional buyers through solution pages segmented by sector (education, healthcare, social services and camps), demo bookings and consultative engagements in which its team designs questionnaires and addresses workflow challenges. Published customer success stories, including King County/Seattle Children's Research Institute, Bayshore Healthcare and Maari Ma Health, and partner testimonials from Reclaiming Futures and Cleveland Clinic Canada, are used as reference material. It also maintains a mailing list for updates and events and is a member of TECHNATION Canada.
School districts and individual schools, health systems, hospitals and clinics, pharmacies and nurse case management programs, social services agencies, community organizations and camps — particularly frontline teams facing high demand with limited staff time and budget. End populations screened include youth and adolescents, patients, and culturally and linguistically diverse or low-literacy groups, including Aboriginal youth in Australia.
Geography
Headquartered at 270 East 1st Avenue, Vancouver, British Columbia, Canada, with customers and partners in Canada (including British Columbia and Ontario), the United States and Australia. The website offers United States, Canada and Australia location options.
History
Early work with Boston Children's Hospital and Seattle Children's Hospital to develop youth risk assessment tools established the company's screening methodology and led to subsequent growth. In 2018 Tickit Health partnered with King County, Washington and Seattle Children's Research Institute on a universal digital screening program across 50 middle schools; more than 8,000 students participated in the program's second year. By mid-2021 the company had 15 full-time employees and partnerships with more than 500 organizations in Ontario, British Columbia, the United States and Australia. The company describes over ten years of experience in designing accessible communication tools, and its site reports 750+ sites using the platform and more than 500,000 assessments completed. Leadership has since expanded, with Dr. Gilly Regev serving as chief executive officer alongside co-founder and chief operating officer Daniel Penn, and the company has announced that it is becoming BridgeWell.
Compiled by commissioned research from 4 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 4
launches, deals, and filingsDr. Gilly Regev, previously a co-founder and CEO of SaNOtize and a leader at Bovicor, is listed as Tickit Health's chief executive officer; founder Dr. Sandy Whitehouse serves as chief medical officer and co-founder Daniel Penn as chief operating officer.
The company's website states that Tickit Health is becoming BridgeWell, with the same mission and vision.
Bayshore Specialty Rx of Mississauga, Ontario, preferred pharmacy for the Manulife Specialty Drug Care Program, implemented Tickit Health to identify and monitor patient health concerns and progress toward health goals, replacing phone-based nurse check-ins; Bayshore reported a 300% increase in patient response rates.
King County, Washington partnered with Tickit Health and Seattle Children's Research Institute to launch a universal digital screening program (School-Based Screening, Brief Intervention and Referral To Services, or SBIRT) across 50 middle schools, with counsellors monitoring student responses in real time via Tickit's dashboard.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 4
primary sources listed
- Tickit Health Ltd.tickithealth.com · web
4 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Tickit Health Ltd. do?
- Vancouver-based digital health company whose Tickit platform screens people's needs and connects them to appropriate care.
- Who are Tickit Health Ltd.'s investors?
- Tickit Health Ltd.'s investors include WUTIF Capital.