TERAL

Teral (teralmed.com) is a Medellín, Colombia-based health technology company that operates a platform for clinical collaboration between general practitioners and specialists. Doctors create an "interconsulta" describing a patient case, a specialist responds with clinical criteria, and where possible the case is resolved at the primary-care level instead of generating a referral. The product is positioned as infrastructure for "clinical resolutivity" within provider networks and institutions, combining physician-to-physician consultation, clinical case groups by specialty, and AI support.

The platform includes an administrative layer (Teral Admin) offering traceability and auditability of each interconsultation, real-time metrics on activity by group and physician, and reports for audit purposes. Security features include automatic anonymization of clinical data and images, including faces and tattoos, with the company citing GDPR and HIPAA compliance and AWS infrastructure. An AI auditor agent automatically classifies and orders each interconsultation, while Teral AI is described as a clinical layer trained on resolved cases and validated by specialists, with agents that can be customized to a given network. Earlier descriptions of the product emphasize a secure messaging and clinical case repository for verified medical professionals, structured around a CCC (Complete Clinical Case) format that organizes cases and their follow-ups, and using the FHIR interoperability standard, encryption, and cloud services from AWS and Google Cloud. A "Peer Verification" mechanism restricts membership to verified healthcare professionals, and automated language translation has been explored to support adoption across regions.

Founding story

The concept originated in 2014, when a group of hand surgeons shared clinical cases, experiences and management questions across general communication platforms, with a small set of specialists advising general practitioners through WhatsApp. That precursor effort involved WhatsApp groups of more than 700 general practitioners and 50 specialists and documented over 2,600 cases in which tele-support improved diagnoses and treatments, and reported more than 1,800 cases solved across roughly 17 specialties. The shortcomings of consumer messaging for patient data compliance and for compiling clinical cases led to the creation of a purpose-built platform.

Business model

Teral sells to healthcare institutions and provider networks, positioning the platform as a way to reduce referrals and associated operating costs; the website offers a savings calculator based on a network's monthly referral volume and average cost per referral, and directs prospects to request a demo.

Traction

Reported a community of more than 4,000 physicians and a repository of approximately 4,200 medical cases from different parts of the world as of September 2024. Media coverage referenced on the company site describes operations across 7 countries and an investment of US$250,000 in infrastructure for clinical cases.

Latest developments

The current website markets Teral as clinical resolutivity infrastructure for provider networks, featuring an administrative dashboard, an AI auditor agent for classifying interconsultations, and Teral AI agents customizable to each network, alongside a calculator estimating annual referral savings in Colombian pesos.