SylloTips

SylloTips develops software that improves the reliability of enterprise AI agents by detecting failed or low-confidence agent runs, routing them to internal subject matter experts, and turning expert corrections into reusable, governed memory. Its agents are integrated into Microsoft Teams and support employees across sales, marketing, customer service, operations and IT, applying product and process knowledge in line with corporate policies. When an agent is not confident in an answer, the system engages company experts; their interventions are reviewed and consolidated into a shared knowledge base that is reused across similar questions and workflows.

The product, marketed on the company site as Syllotips v3, is presented as a continuous-improvement loop with four stages: detect (scoring run and answer reliability), route (sending weak runs to the appropriate expert), review (experts validate, correct or discard an issue), and write back (converting validated fixes into governed memory and improved routing). The company addresses failure modes such as answers unsupported by retrieved sources, citations to superseded documents, and improvisation where no approved answer exists, with illustrative scenarios in telecom, insurance and banking. The system is multimodal, combining documents, images and structured data, and multilingual to support multinational deployments.

Commonly cited use cases include call centre support (reducing average handling time and increasing answer consistency), field worker assistance (contextualised procedures, checklists and troubleshooting), and sales network enablement (offer preparation and technical-commercial Q&A on complex catalogues).