Stitch Health

Stitch (Stitch Health Ltd) develops a patient engagement and coordination platform built for clinical research sites. The product gives trial participants a digital interface covering visit information, automated appointment reminders and visit confirmations, task prompts, ePRO reminders by email and SMS, two-way SMS messaging with coordinators, study updates, caregiver access and feedback capture. Site-facing features include visibility of confirmations, patient satisfaction feedback across a site network, site and study information pages, and configurable branding so communications carry the site's identity [0][3].

The platform is designed to remove manual coordinator work by integrating with a site's CTMS, and the company states implementations can be completed in days. Stated capabilities include GDPR and HIPAA compliance, integration with any site CTMS, technical support for patients, sites and sponsors, configurability for any trial design, a dedicated customer success manager, and translations for multi-language sites [0]. The company frames the problem it addresses around trial delays from recruitment issues, post-randomisation dropout and rising patient burden [2].

Stitch Health Ltd is registered in the UK (company number 13629037) with a registered office at 71-75 Shelton Street, Covent Garden, London, and is classified under SIC 62012, business and domestic software development [7].

Founding story

The company says it was started because participation in clinical trials is difficult for patients, and because sponsors rely on sites to make the experience easier, which adds manual work and burden to site staff. Stitch cites that 80% of trials are delayed due to recruitment problems, 30% of patients drop out after randomisation, dropout rates in Phase III trials have doubled over the past 10 years, and patient burden has tripled since 2005 [2].

Business model

Stitch sells a software platform to clinical research sites and site networks, positioning the product as a way for sites to enroll and retain more participants and get more value from each contract. Deployment involves integration with the site's CTMS and includes a dedicated customer success manager and ongoing technical support for patients, sites and sponsors [0][2].

Traction

Stitch publishes outcome figures of 18% more enrollment, 27% fewer no-shows, 83% less admin time and 36% better ePRO compliance. Named customers include West Clinical Research, whose CEO describes reduced coordinator and administrative workload, and Alcanza Clinical Research, which moved from pilot to scaling the platform across its site network [0][3].

Latest developments

Alcanza Clinical Research selected Stitch to improve patient engagement and reduce no-shows across its clinical research site network, following a pilot that its COO said produced results supporting a network-wide rollout [0].