Spotahome Limited

Spotahome operates an online rental marketplace through which tenants book apartments, private rooms in shared flats, studios and rooms in student residences on a monthly basis, without visiting the property in person. Listings are verified in advance by staff called "Homecheckers", who live in the relevant city and produce digital floor plans, video tours, photographs and written descriptions used on each listing; in Belgium, Homecheckers work only online.

The platform combines search and booking with a set of tenant and landlord protections. Bookings are requested and then approved by the landlord, after which the tenant pays a Spotahome fee plus the first rental payment; funds are held and released to the landlord only after the tenant confirms that the property matches the listing. Tenants have a 24-hour post-arrival window to report significant discrepancies, and the company states it will help find alternative accommodation or, in more serious cases, cover hotel costs or issue a refund. A tiered cancellation policy applies once a landlord approves a booking: full refund of the initial payment for cancellations 60 or more days before check-in, 50% for 30–59 days, and none within 29 days, with the Spotahome fee non-refundable after confirmation. If the landlord cancels late, Spotahome says it arranges hotel accommodation while sourcing an alternative. The company also offers deposit-free listings and "deposit-protected" properties, for which it commits to refunding the deposit within three months provided the tenant documents the property's condition, maintains it, respects the contract terms and settles outstanding bills. Multilingual agent support assists tenants with searching and paperwork.

Business model

Two-sided marketplace connecting private and professional landlords with tenants seeking monthly rentals. Landlords list properties, which Spotahome verifies and markets; tenants book online and pay a Spotahome fee alongside their first rental payment, with rent held in escrow until the tenant confirms the property after move-in.

The website states that tenants pay a Spotahome fee upon booking confirmation, and that this fee is non-refundable once the booking is confirmed.

Traction

The website reports more than 180,000 tenants, more than 110,000 properties and coverage of more than 800 cities, and states that over 120,000 people have booked a home entirely online through the platform while maintaining a Trustpilot rating above four out of five stars. Madrid (about 9,300 properties), Barcelona (about 5,700), Milan (about 5,400), Rome (about 4,700), Valencia (about 4,000), Lisbon (about 3,700), London (about 3,400), Brussels (about 2,900) and Berlin (about 2,700) are among its largest inventories.