Smiota
Founded 2015 Β· 20 employees on LinkedIn Β· 1 known investors
Smiota provides smart locker systems for secure 24/7 package delivery, hold pickup, and asset management, serving multifamily residential communities, universities, public libraries, government facilities, healthcare networks, and enterprise offices. The hardware comes in indoor, outdoor, temperature-controlled, and asset management configurations and integrates with property management, campus credential, and library systems.
Also known as SMIOTA
Investors Β· 1
Company profile
researched Aug 2026Smiota is a smart locker company that combines locker hardware with a cloud platform and a proprietary Locker Delivery Operating System (L-DOS) to manage secure package delivery, pickup, returns, and asset checkout. Its locker family spans standard indoor package lockers, day-use lockers, rental lockers, outdoor weather-resistant units, asset management lockers, and access-controlled smart package rooms, all running on the same cloud platform. Units are built from heavy-gauge steel with ADA-accessible touchscreen interfaces, and options include multiple compartment sizes, UV-C sanitation, antimicrobial surfaces, and temperature-controlled variants (ambient, refrigerated, frozen, and cage configurations) for grocery, pharmaceutical, and cold-chain items.
The software layer provides keyless access via PIN, RFID, mobile app, and biometric methods, real-time locker status and notifications, a centralized cloud dashboard, user and role administration, reporting and bulk data export, and remote locker diagnostics. Smiota states more than 50 pre-built integrations plus REST APIs for locker remote control, SSO, user data syncing, and package tracking, and offers a white-label option covering branded lockers, kiosk interfaces, mobile apps, and web portals. The platform is described as hardware-agnostic β supporting lockers from multiple manufacturers, including units a customer already owns β and cloud-agnostic, deployable on Google Cloud Platform (the base configuration), AWS, or Azure.
Deployments are configured by vertical: multifamily residential, universities and campuses, public and academic libraries, government facilities, healthcare, corporate workplaces, retail/e-commerce click-and-collect, and fitness and wellness centers. Smiota reports SOC 2 and ISO 27001 certification and states that its architecture is built to meet GDPR and HIPAA requirements, with encryption in transit and at rest, multi-factor authentication, role-based access control, audit logging, penetration testing, and redundant backups.
Founding story
According to the company, CEO Manju Kashi conceived Smiota after experiencing a package theft at his own door, concluding that deliveries needed to be secured until retrieval. He assembled a team of Silicon Valley co-founders, consultants, and advisors that took the package-management concept from idea to product in under two years.
Business model
Smiota sells smart locker systems together with its cloud software platform (L-DOS) to organizations, with a demo-and-quote sales motion, 24/7 U.S.-based support, and optional white-labeling and API integration work. It also offers rental lockers through which venue operators collect guest payments for self-service locker rentals, and its mobile app supports in-app payments via multiple payment gateway providers.
Traction
Company-reported figures include 500+ enterprise clients and properties/facilities, 10,000+ active lockers, 1M+ transactions, a 99.9% uptime guarantee, and 24/7 customer support.
Latest developments
The company's product line spans standard package lockers, day-use lockers, rental lockers, outdoor lockers, asset management lockers, smart package rooms, and mailroom software, all running on the shared L-DOS cloud platform, with vertical solutions extended to retail and e-commerce click-and-collect and fitness and wellness centers.
βΈFull profile β market position, technology, go-to-market, geography, history
Market position
Smiota reports more than 500 enterprise clients and properties or facilities and over 10,000 active lockers, with more than 1 million transactions processed, and states that it ships and supports lockers globally.
Smiota positions L-DOS as the first smart locker operating system and emphasizes that it is both hardware-agnostic β able to run lockers from multiple manufacturers, including units the customer already owns β and cloud-agnostic across GCP, AWS, and Azure. Additional stated differentiators include 50+ pre-built integrations with enterprise, property management, campus credential, and library systems; deep vertical-specific workflow configuration; SOC 2 and ISO 27001 certification; white-labeling; and 24/7 U.S.-based support.
Technology
The core of the offering is L-DOS, Smiota's patented Locker Delivery Operating System, a cloud back end that handles package and goods management, custom workflows, and integrations. It exposes REST APIs for locker remote control and management, SSO, user data management, package management and tracking, custom application integration, and bulk data extraction via APIs, scheduled jobs, or sFTP. The system is hardware-agnostic across ambient, refrigerated, frozen, and cage lockers and multiple locker manufacturers, and cloud-agnostic across GCP, AWS, and Azure, with customer data encrypted in GCP CloudSQL with redundancy and daily backups. Locker hardware includes electronic locks with automatic locking and remote control, IoT sensors, biometric (fingerprint and facial recognition) and RFID/PIN access, and built-in status displays; mobile apps for iOS and Android provide unlocking, push notifications, locker location finding, and payments.
Go-to-market
Smiota markets directly through its website with demo booking, quote requests, and contact forms, positioning 15-minute demos in which configurations, form factors, sizes, and integrations are scoped for the prospect's environment. It also lists a partners program and supports white-labeled deployments for organizations that want lockers and software under their own brand.
Multifamily residential communities, universities and student residence halls, public and academic libraries, government facilities, healthcare institutions (hospitals, clinics, and care facilities storing medications, scrubs, lab samples, and patient belongings), enterprise and corporate mailrooms and IT asset programs, retail and e-commerce click-and-collect operations, and fitness and wellness centers.
Geography
Smiota describes itself as Silicon Valley engineered and states that it ships and supports lockers globally, with a back-end platform built to handle IT infrastructure and security requirements across multiple countries and regions.
History
Smiota describes itself as Silicon Valley engineered and patented, with a patented Locker Delivery Operating System. Its stated mission is to provide a cloud-based platform, locker operating system, and applications and services enabling secure exchange of physical goods across industries.
Compiled by commissioned research from 5 cited public sources β announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed β not independently audited.
In the news
βΈResearch sources Β· 5
primary sources listed
- Smiotasmiota.com Β· web
5 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Smiota do?
- Smiota builds smart lockers and a cloud locker operating system for secure package, asset, and last-mile delivery management.
- Who are Smiota's investors?
- Smiota's investors include Eastward Capital Partners.