Smart Tracker

SmartTracker is a software company that develops a modular, no-code Electronic Health Records (EHR) platform for Health & Human Services organizations, including city, county and state public health departments, behavioral health agencies, FQHCs and community-based organizations. The platform unifies patient records, clinical workflows, billing, scheduling and federal reporting in a single electronic system intended to replace paper-based processes.

Functional modules include mass vaccine events (measles, influenza, COVID-19, MPX and others) with self-registration, walk-in and scheduled options; mass lab testing events for HIV, hepatitis and other conditions; infectious disease and contact-exposure tracking; and program management for Family Planning, Immunizations, STD, TB, primary care, maternal health, mental health and counseling programs, plus environmental health activities such as preparedness, restaurant inspections and waste management. Configuration options address reporting standards including Title X, TB RVCT, SAMHSA, UDS, FQHC, CCBHC and clinical quality measures. Billing capabilities cover 837, 835 and CMS 1500 transactions, clearinghouse connections (Trizeto, Waystar, Availity, among others), invoicing, grants and real-time insurance eligibility. Scheduling can be organized by clinic, resource, program or provider, with patient self-scheduling.

The company positions the product as ONC Health IT certified, covering interoperability and transitions of care, electronic health information export, clinical quality measures, security and privacy controls (MFA, encryption, audit logging, emergency access), public health reporting such as immunization registries and syndromic surveillance, accessibility-oriented design, and Direct Secure Messaging using C-CDA. Interfaces supported include HL7, FHIR and SFTP, and the system is accessible via browser or mobile device with multi-language translation.

Founding story

The company states that its founder experienced difficulty obtaining needed care, which shaped its focus on health and human services technology.

Business model

SmartTracker sells a configurable SaaS EHR platform to health and human services agencies, emphasizing lower IT and setup costs, no-cost reporting and reduced training requirements compared with conventional EHR deployments.

Traction

Published customer testimonials reference deployments at the City of St. Louis Department of Health, the Kansas City, Missouri Health Department, and The SPOT at Washington University School of Medicine, covering COVID-19 vaccine rollout, scheduling, self-registration and communicable disease tracking.