Siit
1 known investors
Siit builds a service desk platform that centralizes tools and information for teams, enabling leaders to make data-driven decisions, managers to automate workflows, and employees to have a personalized experience.
Also known as Siit SAS
Investors Β· 1
Company profile
researched Aug 2026Siit provides an AI-powered internal service desk for IT and internal operations teams. The platform unifies operational data β employee records, assets, permissions and request history β by connecting to HRIS, device management (MDM) and identity and access management (IAM) systems, so incoming requests carry full context. On top of that data layer, Siit deploys AI agents that route requests, gather context across the internal stack and execute multi-step workflows such as password resets, software provisioning and access requests, escalating to human agents with full context when judgment or approvals are required.
The product includes a centralized request dashboard covering requests originating in other systems, a service catalog for structured intake, workflow automation triggered by events such as employee start dates (onboarding and offboarding), asset management, knowledge base management, and reporting and analytics for SLA tracking and bottleneck identification. End users interact conversationally through messaging tools including Slack and Microsoft Teams, using what the company describes as an "invisible" ticketing system. Siit states SOC 2 Type II certification and GDPR compliance, with SSO/SAML, encryption, role-based access and audit logs. Although designed first for IT, the platform is also used by HR, finance, legal and other internal operations teams.
Founding story
The founders first met at Aircall, where they were early employees, before incorporating Siit in 2021. The founding team is Chalom Malka (co-founder and CEO), Dimitri Cabete Jorge (CTO) and Anthony Tobelaim (CPO); investors cited the team's SME/SMB experience at Aircall as evidence of founder-market fit.
Business model
B2B SaaS platform sold to companies for internal service management, with self-service free trial signup and sales-assisted demos.
Software subscription for the service desk platform; the company positions its pricing as substantially below legacy ITSM incumbents.
Traction
Reported more than 100 customers as of 2024, with named users including Ramp, Qonto, Swile, Gorgias, Monzo, Airalo, Cresta, Mirakl, AngelList, Spendesk and Unit. Published customer results include 28% of IT requests deflected at Monzo and at Qonto, 50% of tickets automated at Airalo and 30% at Cresta.
Latest developments
Following its November 2024 launch and seed round, Siit has centered its product on agentic AI: AI agents that unify operational data across HRIS, MDM and IAM, execute end-to-end business processes such as onboarding and offboarding, and expand from IT into HR, finance and other internal operations teams on the same workflow engine.
βΈFull profile β market position, technology, go-to-market, geography, history
Market position
Positions itself as a modern, AI-native alternative to traditional ITSM suites, competing directly with Jira Service Management and Freshservice.
Purpose-built AI agents that execute cross-system workflows rather than add-on AI features on legacy ticketing, conversational request intake inside Slack and Teams, and unified operational data from HRIS, MDM and IAM as the context layer.
Technology
Large language model-based AI agents combined with integrations into HRIS, MDM, IAM, Active Directory and knowledge bases; natural language processing powers knowledge retrieval, and configurable playbooks with conditional logic based on employee role, location and access drive workflow execution.
Go-to-market
Combination of self-service free trials and booked demos, supported by published customer case studies; proceeds from the 2024 seed round were earmarked for accelerating go-to-market and hiring in engineering and commercial roles.
IT and internal operations teams at SMBs, startups, scaleups and enterprises, plus HR, finance and legal teams handling internal requests.
Geography
Headquartered in Paris, France, serving customers internationally.
History
The founders crossed paths at Aircall in 2016. Siit was incorporated in 2021 and raised a pre-seed round, launched its beta and signed its first customers in 2022, and by 2024 served over 100 companies. In November 2024 it publicly launched its AI service desk product alongside a $5M seed round (described on the company's about page as a β¬3.1M seed) led by StageOne Ventures and Seventure Partners.
Compiled by commissioned research from 8 cited public sources β announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed β not independently audited.
Timeline Β· 4
launches, deals, and filingsParis-based Siit announced a $5 million (stated elsewhere as β¬3.1M) seed round led by StageOne Ventures and Seventure Partners, to be used for product development, market expansion and hiring in engineering and go-to-market roles.
$5M source β
Siit officially launched its AI-powered service desk product for IT and internal operations teams alongside the seed round announcement.
Siit launched its beta version in early 2022 and onboarded its first customers.
The company was officially incorporated and secured a pre-seed round to launch operations.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
βΈResearch sources Β· 8
primary sources listed
- Siitsiit.io Β· web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Siit do?
- Siit is a Paris-based AI service desk that automates internal IT, HR and operations requests end-to-end.
- Who are Siit's investors?
- Siit's investors include StageOne Ventures.