Servicemob
1 known investors
serviceMob models enterprise customer service interactions as structured data through an "Answer Engine" platform and embedded Forward Deployed Engineers, building an experience ontology to identify and prevent repeat and avoidable contacts. It replaces traditional metrics like AHT and CSAT with behavioral measures to reduce cost to serve for enterprise customer service and contact center operations.
AI & Machine LearningEnterprise SoftwareSaaS
Investors Β· 1
Frequently asked questions
- What does Servicemob do?
- serviceMob models enterprise customer service interactions as structured data through an "Answer Engine" platform and embedded Forward Deployed Engineers, building an experience ontology to identify and prevent repeat and avoidable contacts. It replaces traditional metrics like AHT and CSAT with behavioral measures to reduce cost to serve for enterprise customer service and contact center operations.
- Who are Servicemob's investors?
- Servicemob's investors include Huntington Angels Network.