/Companies

Sastaticket

AntlerPlug and Play Ventures

Islamabad, PK · 4 known investors

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Sastaticket is an online travel booking platform serving customers in Pakistan, offering flight and travel reservations with 24/7 customer support. It operates in the online travel agency category.

Also known as SastaTicket · SASTATICKET (PVT.) LIMITED · Sastaticket.pk

Founders & leadership

BM
Bilal MehkriCo-Founder

Investors · 4

Funding

SEC filings, press & company announcements

Source: company announcements and press reports — follow each round's link for the claim.

Company profile

researched Sep 2026

Sastaticket.pk is a Pakistani online travel agency that lets consumers search, compare and book domestic and international flights, intercity bus seats, Umrah packages, holiday packages and visa services from a single platform. Flight inventory covers more than 100 airlines, including domestic carriers such as PIA, Airblue, AirSial, Serene Air, Fly Jinnah and K2 Airways and international carriers including Emirates, Etihad, flydubai, Qatar Airways, Turkish Airlines, Saudia, British Airways and others. Bus ticketing is offered with operators including Daewoo Express, Faisal Movers, Niazi Express, Skyways, Kainat Travels and Bilal Travels, with seat selection and instant ticket issuance. Holiday packages bundle flights, hotels and transfers for destinations such as Dubai, Thailand, Malaysia, Turkey, Azerbaijan, Sri Lanka, the Maldives and Baku.

The service is delivered through the sastaticket.pk website and iOS and Android apps. Payment options include JazzCash, Easypaisa, 1Bill, HBL and credit and debit cards on Visa, MasterCard, UnionPay, Amex and PayPak. The company promotes app-exclusive deals and a PKR 500 first-booking discount, and operates a 24/7 support line by phone and WhatsApp. Earlier coverage described a hotel offering spanning roughly 500 domestic and 100,000 international properties, with airline fares updated live from carrier inventory while smaller hotel suppliers entered availability manually through vendor accounts.

Founding story

Shazil Mekhri, who had worked in the travel industry since 2008, and his brother Bilal ran a family travel agency serving corporate clients. Aware of the potential of moving the business online but initially hesitant, they launched Sastaticket.pk in September 2016 after observing the growth of e-commerce in Pakistan, citing the 'Daraz wave' as the trigger for taking the step.

Business model

Sastaticket operates as an online travel agency, aggregating inventory from airlines, bus operators, hotels and tour/Umrah package suppliers and selling it directly to consumers through its website and mobile apps. Bookings are paid for online through bank cards and branchless/mobile banking channels, with e-tickets delivered by email, and cancellations and refunds handled in-app. The company maintains 24/7 phone and WhatsApp customer support and runs a 'Sasta Cash' rewards scheme that accrues on flight bookings and is redeemable only in the app.

The company earns a commission from suppliers on each sale generated through its portal. The apps also list in-app purchases.

Traction

The Android app has more than one million downloads and the company states that over a million travellers across Pakistan use the service. The iOS app carries a 4.8 rating from roughly 7,700 ratings and ranked No. 11 in the Pakistan Travel chart. Headcount is listed in the 51-200 range, with the company at Series A stage.

Latest developments

The apps continue to be maintained, with a Google Play update dated 23 September 2026 described as stability and performance fixes. Current product scope spans flights, buses, Umrah, holiday packages and visas, and the company reports more than a million travellers in Pakistan using its services.

▸Full profile — market position, technology, go-to-market, geography, history, risks & controversies

Market position

Described in its app listings as Pakistan's leading online travel platform, the company competes with the country's large base of traditional travel agents as well as international OTAs Booking.com and Expedia that operate in the market. Its iOS app held the No. 11 position in the Travel chart in Pakistan with a 4.8 rating across about 7,700 ratings, and its Android app has surpassed one million downloads.

Management has positioned the company against Pakistan's fragmented base of roughly 4,000 registered travel agents, each with its own niche or geography, by consolidating flights, hotels and packages onto a single portal, and against global platforms such as Booking.com and Expedia by claiming better understanding of the local market and local distribution. Product-level differentiators cited include live airline fare updates, broad local payment coverage including branchless and mobile wallets, app-only rewards and deals, and 24/7 phone and WhatsApp support.

Technology

The platform integrates airline APIs for live fare and seat inventory, alongside vendor accounts through which smaller hotel suppliers manually enter availability. It supports multiple local payment rails (JazzCash, Easypaisa, 1Bill, HBL, and Visa, MasterCard, UnionPay, Amex and PayPak cards) with automated e-ticket delivery on payment clearance, and ships native iOS and Android apps with in-app cancellation and refund handling.

Go-to-market

Sastaticket sells direct to consumers online, with a strong push toward its mobile apps: a PKR 500 promo code for first app bookings, app-only deals and the app-redeemable Sasta Cash rewards programme. It also uses an email newsletter for deals and pricing offers, and supports customers via a national phone line and WhatsApp.

Consumers in Pakistan booking domestic and international air travel, intercity bus travel, Umrah pilgrimages and leisure holiday packages, including price-sensitive travellers, families, honeymooners and students.

Geography

The company is headquartered in Karachi, Pakistan, with offices in three Pakistani cities and 24/7 customer support. Listed locations also include Karachi (Gadap) and Malacca, Malaysia. Its travel coverage is centred on journeys within Pakistan or to and from Pakistan, including popular domestic routes such as Karachi-Islamabad and Lahore-Karachi and international routes to Dubai, Jeddah, Madinah, Doha, Istanbul, Bangkok, Kuala Lumpur, New York and Toronto.

History

The company was launched in September 2016 in Karachi by brothers Shazil and Bilal Mekhri, who were already operating a family corporate travel agency. It was self-funded for its first two years and closed a $1.5 million Series A led by Gobi Partners in early November 2018, announced later that month. At that time it offered flights and hotels and said it was in talks to add Pakistan Railways and bus operators to the platform; bus ticketing, Umrah packages, holiday packages and visa services are now part of the product line.

Risks & controversies

App Store reviews from 2025 and 2026 include complaints about unresponsive customer service, delayed or refused refunds, and paid baggage add-ons not being applied to tickets. Management has separately described operational challenges from the absence of a standardisation body and limited technology infrastructure among suppliers, which makes inventory integration complex and increasingly so as the platform grows.

Compiled by commissioned research from 9 cited public sources — announcements, filings, and press listed under research sources below.

Key figures

latest reported
Airlines available for comparisonSep 2026100+ airlines
EmployeesJan 202651-200
Google Play downloadsSep 20261M+
HeadcountAug 2026191
Hotels listed (domestic)Nov 2018500 hotels
Hotels listed (international)Nov 2018100,000 hotels
IOS App Store ratingSep 20264.8 out of 5 (7,700 ratings)
IOS App Store Travel chart rank (Pakistan)Sep 202611 rank

Company-reported or press-reported figures, each dated to when it was claimed — not independently audited.

Timeline · 2

launches, deals, and filings
Nov 2018
Closed $1.5m Series A led by Gobi Partners

Sastaticket closed a $1.5 million Series A round led by Gobi Partners; the CEO said proceeds would fund technology upgrades and scaling, and that the company had been self-funded for its first two years.

$1.5M source ↗

Sep 2016
Sastaticket.pk launched

The online travel agency was launched in September 2016 by brothers Shazil and Bilal Mekhri, who had previously run a family corporate travel agency.

source ↗

Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.

In the news

▸Research sources · 9

primary sources listed

9 public sources were cited for this profile; the first-party ones are listed here.

Frequently asked questions

What does Sastaticket do?
Pakistani online travel agency selling flights, bus tickets, Umrah and holiday packages via its website and mobile apps.
Who founded Sastaticket?
Sastaticket was founded by Bilal Mehkri.
Who are Sastaticket's investors?
Sastaticket's investors include Antler, Fatima Gobi Ventures, Gobi Partners, Plug and Play Ventures.
Where is Sastaticket headquartered?
Sastaticket is headquartered in Islamabad, PK.