Return Helper
Founded 2018 · 33 employees on LinkedIn · 5 known investors
Return Helper provides an end-to-end return management software solution that handles reverse logistics for cross-border e-commerce returns, connecting merchants to overseas warehouses and international shipping partners. It serves cross-border online retailers, with a focus on e-commerce merchants from Asia.
Also known as ReturnHelper
Investors · 5
Also in the syndicate · 3
Company profile
researched Aug 2026Return Helper is a technology provider of end-to-end e-commerce returns solutions for cross-border online sellers. Founded in 2019, it combines software with physical reverse logistics: merchants' buyers generate a prepaid label through the company's RMA management system, drop the parcel at a local or international warehouse, where Return Helper staff receive it, photograph and inspect the item, and then execute the merchant's chosen disposition — resend, recall, relabel, repack, resell, recycle or dispose.
The company builds its products in-house, including a SaaS returns management platform with a Shopify portal and buyer portal for merchants and marketplaces, a proprietary warehouse management system with mobile applications for warehouse operations, and FlexForward, its forward/reverse logistics service covering cross-border shipping and warehouse fulfilment. Beyond returns, it offers first-mile delivery, fulfilment (pick, pack and ship from its warehouse network), and FBM/FBA services such as FBA removals, relabeling and replenishment as an official Amazon Service Provider Network partner. Value-added services include liquidation and recommerce, aimed at recovering value from returned inventory.
Returns are handled through an API-driven architecture integrated with Shopify, Amazon, eBay and TikTok. The company has increasingly applied AI to automate returns processing and warehouse operations, and is developing specialised AI agents for automated cross-border returns decisions.
Founding story
Return Helper was founded in 2019 to address the reverse logistics of cross-border returns, aiming to simplify the return process and aftermarket activities for online retailers and their buyers. It is led by co-founder and CEO Roy Wan.
Business model
Return Helper sells returns management and reverse logistics services to online merchants and marketplaces, combining a SaaS returns platform and warehouse management system with operated warehouse handling, inspection, shipping label generation and value-added services such as relabeling, repackaging, disposal, recycling, liquidation and fulfilment. Customers request quotes based on their country, product type, monthly return volume and required services.
Revenue derives from services purchased by merchants — returns processing and inspection, shipping label and carrier services, warehouse fulfilment, FBA-related handling and value-added/recommerce services — with pricing quoted per customer. The company reported over 60% year-on-year revenue growth in 2025 and profitability in the second half of that year.
Traction
As of 2026 the company reports 20+ overseas warehouses, 30+ carrier partners (50+ shipping partners per its own site), 1,000+ merchants served, 700+ monthly active clients, roughly 60,000 returns processed monthly and 600,000 returns processed cumulatively. It recorded over 60% year-on-year revenue growth in 2025 and reached profitability in the second half of 2025; EU revenue grew 215% in 2025 with nearly 100 European merchant partners and a projected 230% increase in 2026.
Latest developments
In June 2026 the company announced a $4 million Series A led by Cathay Venture and MLC Ventures, the corporate venture arm of Mitsubishi Logistics Corporation, with Jun Yue Investment, Pegatron Venture Capital and returning investor Colopl Next. Funds are directed at international expansion focused on Europe and Japan (the latter in partnership with Mitsubishi Logistics), development of specialised AI agents for automated returns decisions, and scaling its recommerce business.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
Positioned as a returns-focused reverse logistics operator that pairs software with owned local handling capacity, differentiating from providers that offer software or shipping alone. It operates 20+ overseas warehouses and works with 30+ logistics and carrier partners, serving 1,000+ merchants and processing about 60,000 returns per month.
The company couples returns software with local teams and warehouses that perform inspection, photo documentation and relabeling within 24 hours, offers merchant-directed dispositions, and pursues value recovery through local resale and recycling — reported as a 70% recovery rate — rather than only transporting returned parcels.
Technology
In-house built stack comprising a SaaS returns management platform with Shopify and buyer portals, an RMA and prepaid label system, a proprietary warehouse management system with mobile apps for warehouse staff, and FlexForward logistics services. Returns are managed through a 100% API-driven architecture natively integrated with Shopify, Amazon and eBay. AI is applied across operations to automate processing and shorten handling times, with specialised AI agents for reverse logistics under development.
Go-to-market
Return Helper markets through integrations and app listings on major e-commerce platforms (including Shopify and Amazon's Service Provider Network), inbound quote requests via its website, partner referrals, and interviews and case studies with clients and payment partners such as WorldFirst.
Cross-border e-commerce merchants and marketplaces, with a focus on sellers from Asia and, more recently, European brands. Customers sell on Shopify, Amazon, eBay and TikTok; referenced clients include KICKS CREW and Cubo Ai.
Geography
Headquartered in Taipei, Taiwan, with offices in China, Hong Kong, Japan, Singapore and Taiwan. Local teams and warehouse coverage span France, Germany, the United Kingdom, Canada, the United States (New Jersey, Seattle, Los Angeles, Dallas), Korea, Japan, Hong Kong, China, Australia, Taiwan, Malaysia, Singapore and the United Arab Emirates.
History
Founded in 2019 as an end-to-end return management solution for cross-border online retailers, Return Helper expanded from returns processing into first-mile delivery, fulfilment and Amazon FBM/FBA services, building a network of overseas warehouses and carrier partnerships across the US, UK, Europe, Australia, China and Southeast Asia. After a foundational 2024 in Europe, it posted 60%+ revenue growth and reached profitability in the second half of 2025, then raised a $4 million Series A announced in June 2026.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 3
launches, deals, and filingsThe company stated it will use Series A proceeds to further its Japan market expansion in partnership with Mitsubishi Logistics.
Return Helper raised $4 million in Series A funding from new investors Cathay Venture, MLC Ventures (corporate venture arm of Mitsubishi Logistics Corporation), Jun Yue Investment Co. and Pegatron Venture Capital, with returning investor Colopl Next. Proceeds are earmarked for international expansion (with a focus on Europe and Japan), AI agents for automated cross-border returns decisions, and scaling its recommerce business.
$4M source ↗
Return Helper is listed as an official Amazon SPN partner, handling returns, FBA removals, relabeling and pick-and-pack services for Amazon sellers.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 8
primary sources listed
- Return Helperreturnhelper.com · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Return Helper do?
- Return Helper is a cross-border e-commerce returns platform combining returns management software with overseas warehouse and reverse logistics services.
- Who are Return Helper's investors?
- Return Helper's investors include AVA Angels, Colopl Next.