Respaid

Respaid is a fintech company that provides business-to-business debt recovery, marketed under the name AgentCollect. The company positions its service as an alternative to traditional collections agencies and offshore BPO providers, using AI agents that call, email and text debtors, locate current contact information, and negotiate payment plans on a 24/7 basis under the client's own brand. Client accounts receivable teams retain the strategic accounts while the company handles long-tail overdue receivables.

The earlier Respaid positioning combined an "amicable" or respectful collection approach — outreach handled with the framing of a lawyer's contact, paired with software that predicts message timing, wording and channel — with simple direct payment options such as Apple Pay, which the company said raised collection rates by up to 7%. Onboarding is described as low-friction: clients can submit a spreadsheet of debts without attaching invoices, or connect through Zapier or a direct API. The company reports operating in eight industries including retail, insurance, finance and services, and states it processes up to 85,000 collections per day. It maintains a help centre with documentation in English and French [0][1][2].

Founding story

Founder and CEO John Banner has said the idea came from his grandfather, who ran a furniture store in France, extended credit on trust and personally pursued non-paying customers — one of whom pulled a knife on him. Banner subsequently encountered the same problem in his own earlier startup, which he says failed because of unpaid invoices, and found that debt collectors would not take small-ticket or high-volume debt portfolios seriously. Citing an estimate that one in four businesses face bankruptcy or failure for similar reasons, he founded Respaid to address small overdue bills through a combination of technology and a respectful collection approach [1].

Business model

The company charges success fees rather than licence or subscription fees: clients pay only when a debt is recovered, with pricing starting at 10.9% of the amount collected. The company notes it publishes a pricing page, which it describes as unusual in the collections industry where fees are typically quoted based on debt quality [1].

Contingency-based success fees on recovered debt, starting at 10.9%, with no licence fee; a promotional code offered a one-month trial period at signup [1].

Traction

Y Combinator materials state the company is live with Dell, Microsoft, FedEx, Plaid, Checkr and hundreds of enterprise companies, with a team size of 42. Earlier launch materials cited 458 customers including DoorDash, Checkr and Podium across eight industries, an NPS of 93, up to 85,000 collections per day, a #1 Trustpilot ranking among debt collectors, and 16 unicorn customers [1].