Reshop

Reshop operates a refund technology platform for online retail returns in the United States. Shoppers initiating a return at a partner retailer can select Reshop as the refund method and receive their money immediately rather than waiting for the retailer to receive and process the returned item. Funds can be directed to the original payment method, a credit or debit card, or a bank account; the company states refunds to a personal debit card arrive within minutes, bank deposits typically within one business day, and refunds to an original payment method are issued instantly though bank posting can take three to five business days. After the instant refund is issued, the shopper has seven days to mail the item back, supported by email and SMS reminders, and is subject to additional charges if the item is not returned in time or does not meet the retailer's condition requirements.

Legally, Reshop US, Inc. is a Delaware corporation. Its terms of service describe the product as a purchase of a receivable rather than a retailer refund: Reshop buys the shopper's right to receive the retailer's refund payment by tendering a refund payment under a Reshop Refund Agreement, after which the retailer pays Reshop directly. Reshop may charge a Reshop Fee for certain payout methods and holds an ongoing authorization to charge a shopper's payment method on file for fees and for the value of returned goods that do not comply with program terms. The platform also lets shoppers track returns in one place and surfaces replacement purchase options.

Business model

Reshop sits between retailers and shoppers in the returns flow. It advances the refund to the consumer by purchasing the consumer's receivable against the retailer, then collects the corresponding amount from the retailer once the return is processed. Retailers integrate Reshop as an instant-refund option in their online returns experience; the company positions the arrangement as delivering improved customer satisfaction and recaptured spend to retailers without shifting risk onto them.

The terms of service provide for a "Reshop Fee" that may apply depending on the payout method the consumer selects, which Reshop may deduct from the refund payment. Reshop is also authorized to charge the consumer's payment method on file for the value of returned goods when program terms are not met.

Traction

Press coverage in January 2025 reported that 50% of customers made a repeat purchase within 24 hours, and listed partner retailers including Alo Yoga, Steve Madden, Dolce Vita, Alala, P.J. Salvage and Cara Cara.

Latest developments

In mid-January 2025 Reshop announced the appointment of Anthony Eisen — co-founder and former co-CEO of Afterpay, which he launched with Nick Molnar in 2014 and listed on the ASX in 2016 — as chief executive officer, alongside a $17m round led by Matrix Partners with Sound Ventures, Woodson Capital and Touch Ventures participating.