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Question Base
Techstars '23Dover, US · Founded 2022 · 6 employees on LinkedIn · 2 known investors
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Question Base is an AI agent that answers employee questions in Slack by drawing from connected documentation platforms like Confluence, Google Drive, and Notion. It reduces repetitive questions and documentation search time for enterprise teams.
Also known as QB
Founders & leadership
Question Base was founded in 2022 by Yana Tornoe, Stefan, and Kasper.
Investors · 2
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Company profile
researched Sep 2026Question Base provides an AI "Answer Agent" that operates natively inside Slack and responds to employee questions using a company's own documentation and previously answered questions. The agent is invited into selected Slack channels, monitors question threads, and returns conversational answers drawn from connected content sources; the company cites an average response time of 3.2 seconds inside Slack.
Beyond answering, the product captures knowledge from everyday Slack conversations: it detects when an answer given by a colleague constitutes reusable knowledge, offers to save it, and builds an FAQ that grows as teams communicate. Knowledge managers can set custom answer instructions and tone of voice, manage categories and agent knowledge per Slack channel, apply role-based access control, use custom labels and a case tracker, and enable multi-language support. A dashboard reports resolution/automation rates, unrated and unhelpful answers, new questions, and time saved, and supports multi-channel reporting on agent performance.
The product connects to documentation and business systems including Google Drive, Confluence, Notion, Salesforce, Slack itself, Zendesk, Freshdesk and HubSpot, with the site stating 10+ platforms supported and custom integration requests accepted. The company states it is SOC 2 Type II certified.
Business model
B2B SaaS sold as a Slack-installed AI agent with a hands-on implementation engagement. The website markets a 12-month partnership in which customers begin with pilot channels, target 40%+ automation of questions, and build an internal business case for wider enterprise rollout, supported by a dedicated implementation partner, configuration help and performance analytics for stakeholder reporting.
Subscription pricing. As of May 2025 the company described a free plan allowing one integration and ingestion of up to 20 pages of content, with full integrations starting at $5/month. The current website lists annual implementation starting at $6,000/year, with a minimum of $500/month billed annually.
Traction
The website reports first-year customer results of 90% of repetitive questions auto-answered, 3.2 second average response time, 6+ hours per week saved per internal expert, and 50% knowledge growth, and features named testimonials from Ticketbutler, Corpay One, DoIT International and WeMove.
Latest developments
In May 2025 the company expanded its free tier so that free-plan users can activate one integration and ingest up to 20 pages of help articles, tickets and documentation for use in Slack. Other recent changelog entries cover answering in Slack with data from HubSpot and expanded settings for customizing the bot. The current website markets a 12-month pilot-to-rollout implementation partnership priced from $6,000/year.
▸Full profile — market position, technology, go-to-market, geography
Market position
Positions itself as a Slack-native alternative to Slack AI and other internal answering bots, emphasizing lower entry pricing and oversight of answer accuracy; a May 2025 changelog contrasts its $5/month integration pricing and free tier with Slack AI's answering bot at $25+/user/month.
Emphasizes a Slack-native workflow requiring no platform switching, human control over answer precision via custom instructions and answer review, continuous knowledge capture that turns Q&A into a self-improving knowledge base, per-channel knowledge management, and analytics on automation rate and time saved.
Technology
An AI agent embedded in Slack that ingests content from connected sources such as Google Drive, Confluence, Notion, Zendesk, Freshdesk, HubSpot and Salesforce and generates conversational answers in threads. It automatically creates threads for questions, identifies reusable knowledge in conversations, categorizes and links related questions, and surfaces related topics in search. Administrative controls include custom instructions, per-channel knowledge scoping, role-based access control and multi-language support. The company states SOC 2 Type II certification.
Go-to-market
Sales-led motion centered on booked demos and a structured pilot-to-rollout program, complemented by a self-serve "Add to Slack" installation and a free tier. Marketing assets include a blog, changelog, case studies, use-case and comparison pages (including positioning against Slack AI), documentation, and a founder podcast ("The Tornoe").
Enterprise and mid-market teams that run internal communication in Slack, with the website addressing Operations, Knowledge Manager, and IT stakeholders; documentation and solution pages also target teams of 100+ employees, and customer testimonials come from support, sales, UX and product roles at companies including Ticketbutler, Corpay One, DoIT International and WeMove.
Geography
The website footer states "Made in USA"; referenced customers and testimonials include users in Europe (e.g., Ticketbutler, DoIT International North EMEA).
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Related companies · 8
Companies working in the same space as Question Base.
Timeline · 3
launches, deals, and filingsQuestion Base expanded its free plan so users can activate one integration and ingest up to 20 pages of help articles, tickets and documentation, enabling answers in Slack from their own content.
A changelog entry following the expanded free tier covers more powerful settings to customize the bot.
A changelog entry preceding the expanded free tier covers answering questions in Slack with data from HubSpot.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 8
primary sources listed
- Question Basequestionbase.com · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Question Base do?
- Question Base is an AI agent that answers employee questions inside Slack using a company's existing documentation.
- Who founded Question Base?
- Question Base was founded by Yana Tornoe, Stefan, Kasper in 2022.
- Who are Question Base's investors?
- Question Base's investors include Techstars, Zelda Ventures.
- Where is Question Base headquartered?
- Question Base is headquartered in Dover, US.