Quest

Quest operates a mobile-app-based, horizontal services marketplace that connects people posting tasks — referred to as "citizens" — with vetted workers called "Heroes." A user describes a task in natural language (a "quest"), receives offers from nearby workers, reviews profiles, ratings and past reviews, and hires through the app or website. Payment is held in escrow and released only when the requester confirms the task has been completed to their satisfaction. Workers are screened and ID-verified, and a "Preferred Hero" tier identifies workers with strong review histories and low cancellation rates.

Task categories span errands and deliveries, odd jobs, home and handyman services, content and user-generated-content creation (including TikTok creators, photography and video editing), event staffing and part-time work, overseas shopping, tutoring and education, field-data collection, care, and data/AI tasks. The platform also supports multi-hire, allowing a requester to hire several workers from a single posting for events, campaigns or bulk gigs, and applies AI-based pricing recommendations derived from historical task data that account for task difficulty, skill level, time sensitivity, location and market demand.

A further strand of the business is on-demand labour for AI: Quest positions itself as a bridge between AI-generated requests and human execution, and enables AI agents to hire and dispatch human workers programmatically via a model context protocol.

Founding story

Quest was founded in June 2021 by three Singapore Management University students — Evan Chow, Matthew Wu and Craig Choy — who became chief executive officer, chief product officer and chief technology officer respectively. The concept originated as a way to serve both people too busy to run their own errands and people seeking an alternative source of income.

Business model

Quest runs a two-sided, on-demand marketplace. Requesters post tasks and set budgets, Heroes bid with offers, and funds are held in escrow until completion. Recurring business customers can access additional paid tools such as post boosts, contact unlocks and custom hiring flows. Joining as a Hero is free, with workers earning per completed job.

Monetisation is tied to transactions coordinated on the platform, with additional business-facing features (post boosts, contact unlocks and custom hiring flows) offered to recurring business customers.

Traction

Company materials cite more than 700,000 Heroes and over 2,500 tasks weekly, while the company's About page cites over 450,000 Heroes and more than $6M in income earned by Heroes. Wikipedia reports a user base of 750,000 as of July 2026, with more than 100,000 quests posted and an average of over 5,000 new quests per month.

Latest developments

In June 2026 Quest rebranded its consumer platform from "Hire a Hero" to "Hire a Human" and operates a hireahuman.quest site, including an offering that lets AI agents hire humans. Reported user base reached 750,000 across eight markets as of July 2026.