Phoebe

Phoebe is an applied AI company headquartered in New York City that builds an AI "teammate" for home health and home care agencies, focused on 24/7 shift scheduling and back-office coordination. The product is organized as a set of roles rather than a single tool: a Receptionist that answers inbound calls and triages callouts, scheduling questions and clock-in issues; a Scheduler that detects open shifts, contacts qualified caregivers, assigns the shift in the agency's EHR and notifies the client; a Timekeeper that catches missed clock-ins and clock-outs and reaches caregivers directly to reconcile records so electronic visit verification (EVV) and payroll data stay accurate; a Memory Keeper that maintains profiles of caregivers, clients and agency operating rules derived from conversations and observed behavior; an Engagement function that refreshes caregiver availability and re-activates dormant caregivers; and Confirmations, which checks in with caregivers before shifts.

The described workflow begins when a caregiver calls off and Phoebe captures the details and flags the open shift. It then pulls shift and roster data from the agency's EHR, applies its stored knowledge of qualifications, proximity, client fit and likely responsiveness, and contacts all qualified caregivers simultaneously by text, call or both. It handles follow-up questions, assigns the caregiver in the EHR, closes out other candidates, informs the client or their point of contact, and delivers a completed-case summary to the agency's scheduler. Agencies configure which decisions Phoebe makes autonomously and which are escalated for approval.

Phoebe positions itself as an overlay on existing systems rather than a replacement, stating there is nothing to migrate. It operates inside agency EHRs and integrates with home care platforms including WellSky, AxisCare, HHAeXchange, Homecare Homebase, CareSmartz360, KanTime, Alora Health, Generations, MatrixCare, eRSP, SwyftOps, Axxess, AlayaCare and Aaniie, with telephony systems such as RingCentral, Dialpad, Quo and Zoom, and with team messaging tools including Slack, Microsoft Teams, Google Chat, iMessage and WhatsApp.

Business model

Phoebe sells software to home care agencies, entering through demo requests on its site and operating inside the EHR and communication systems agencies already use, positioning as an addition to the existing stack rather than a replacement.

Traction

The company reports that hundreds of home care offices nationwide use the product, and cites 75% of shifts filled in under 15 minutes, a 60-80% reduction in missed shift revenue, and schedulers handling 2-3x more hours. One customer quoted on the site reports missed shifts dropping 75%; another says freed-up scheduler capacity let an admin take on billing instead of hiring a billing assistant. Phoebe also announced the acquisition of Alden.

Latest developments

Phoebe announced the acquisition of Alden, promoted across its website and about page. It was also hiring across product, engineering, go-to-market and recruiting roles in New York City, including fullstack engineer, founding designer, forward deployed engineer, account executive and founding recruiter positions.