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OCX Cognition

Founded 2020 · 17 employees on LinkedIn · 1 known investors

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OCX Cognition provides a software platform for continuous, predictive customer experience analytics that combines operational data with AI to deliver insights beyond traditional survey-based metrics. The platform serves enterprise customers seeking to align teams around real-time customer journey performance and operational risk.

AI & Machine LearningEnterprise SoftwareSaaS

Founders & leadership

OCX Cognition was founded in 2020 by Richard Owen, Brian Curry, and Jonathan Hawkins.

RORichard Owen
Richard OwenFounder, CEORichard Owen co-created the Net Promoter Score and led its implementation across over 1,000 companies, and previously built a CX certification program that engaged thousands of organizations. He is now founder and CEO of OCX Cognition, which develops AI-powered predictive analytics for customer experience and operational risk.
BCBrian Curry
Brian CurryFounder, Head of ProductsBrian Curry held executive positions at multiple technology companies including Chief Operating Officer at Satmetrix (acquired by NICE Systems), YouSendIt (acquired by OpenText), Yahoo!, AOL, and Netscape, and previously taught design and technology as a professor at the University of Illinois at Urbana-Champaign. He is a founder of OCX Cognition, where he leads product development on machine learning-based customer experience analytics solutions.
JHJonathan Hawkins
Jonathan HawkinsCo-founderJonathan Hawkins is co-founder and CEO of OCX Cognition, which provides predictive analytics software for enterprise customer experience and operational insights. He previously founded Anthrolytics, a behavioral analytics platform focused on employee engagement and attrition prediction.

Investors · 1

Frequently asked questions

What does OCX Cognition do?
OCX Cognition provides a software platform for continuous, predictive customer experience analytics that combines operational data with AI to deliver insights beyond traditional survey-based metrics. The platform serves enterprise customers seeking to align teams around real-time customer journey performance and operational risk.
Who founded OCX Cognition?
OCX Cognition was founded by Richard Owen, Brian Curry, Jonathan Hawkins in 2020.
Who are OCX Cognition's investors?
OCX Cognition's investors include MaC Venture Capital.