NTC

Nordic Telecom Oy, also referred to as NTC, is a Finland-based company selling software for managing inbound customer contacts. Its two main products are the NTC Smart Telephone Service (a cloud PBX / "Fiksu vaihdepalvelu") and Smart Channels. The Smart Telephone Service handles customer calls with an interactive voice response menu, drag-and-drop call transfer from a control panel, configurable ring groups and ring strategies, availability views of colleagues, call recording, internal chat, cloud storage of data, and self-service management of opening hours with voice and SMS notifications. It is browser-based and also available as mobile and tablet applications.

Smart Channels consolidates contacts arriving through different channels — unanswered calls, WhatsApp messages, email, web forms and chat — into a single view, showing all agents in real time the status of each contact and who has handled a given service request. A reporting and analytics layer gives management visibility into customer service levels, queue times, call durations, sales activity and employee efficiency. The company also offers a public "risk calculator" that estimates revenue lost through unanswered or delayed customer contacts, and a free assessment of potential additional sales.

The company positions the offering as requiring no hardware investment, being compatible with modern IT systems, and being quick to deploy; it advertises a satisfaction guarantee and a one-month free trial. Nordic9 categorises the company under CRM and telecom verticals with a B2B SaaS business model.

Business model

B2B software-as-a-service sold to companies that handle inbound customer contacts, delivered from the cloud with no hardware purchases required and with browser, mobile and tablet clients. The service is operator-independent, so customers can change telephony operators without affecting it, and it integrates with CRM systems such as HubSpot, Zoho and Salesforce [2][3].

Subscription-style service contracts; customers can start after signing a contract, and the company markets a free one-month trial and a free pre-sales assessment of potential additional sales [1][2].

Traction

The Finnish-language site states that over 100 companies in Finland use the services, while the English-language front page states more than 150 companies; the Smart Telephone Service page cites 500,000 company phone lines. Retailer Stadium is presented as a customer that consolidated duplicate telephony solutions and reduced costs [0][1][2].

Latest developments

The company announced it is introducing a WhatsApp channel enabling customers to adopt the WhatsApp Business channel within its service, and has published customer-focused content addressing sectors such as veterinary clinics [0][1].