Neople

Neople offers AI agents, presented as named "digital coworkers," that handle customer questions, information lookups and operational tasks for customer support teams. The agents work inside a customer's existing stack, connecting to helpdesk and contact-centre platforms (for example Zendesk, Salesforce, Gorgias, Freshdesk, Front, Trengo, Genesys, Help Scout, Belco, CM.com), order-management and commerce systems (Shopify, Magento, WooCommerce, NetSuite, Lightspeed, Picqer, Monta, Afas and others), parcel carriers (PostNL, DHL, UPS, DPD, FedEx), returns tools and chat channels such as WhatsApp, Slack, Microsoft Teams, Telegram, Discord and Google Chat. Where a system is not supported out of the box, Neople states it builds the connection via API. Typical automated workflows described include order-status (WISMO) questions, FAQs, refunds and returns processing, and automatic ticket labelling.

The product is delivered through Neople Studio (studio.neople.io), a workspace where the customer's team sees workflows, ticket volumes, integrations, recent activity, analytics and procedures or "working agreements." Governance features include a test environment that every workflow passes through before going live, approval gates so nothing is published without customer sign-off, action history, versioning, per-user roles and permissions, SSO and an audit trail. On compliance, the company states it is ISO 27001 certified and GDPR compliant, offers EU data residency, provides a DPA, subprocessor list and security documentation for procurement reviews, and positions its transparent decision-making as aligned with the EU AI Act.

Alongside the software, Neople sells a managed service in which its own specialists implement and continuously improve the deployment, arguing that AI support projects typically fail on implementation rather than capability. The service includes a dedicated product specialist and customer success manager, monthly optimisation, workflow reviews, documentation and training, with an implementation approach of analysing existing tickets, launching top workflows within weeks and then working toward roughly 80% automation.

Business model

Neople sells its AI support agents to companies as a product (the Neople Studio workspace plus integrations) bundled with a managed implementation and optimisation service staffed by its own product specialists and customer success managers.

Revenue comes from its AI support product and accompanying managed service, which includes a dedicated product specialist, customer success manager and monthly optimisation.

Traction

The company states it works with more than 100 European brands across retail, e-commerce, insurance, hospitality, finance and energy, and publishes customer examples: Happybed handling growth from 700 to 2,000 tickets per week with the same service team, Shoeby absorbing rising query volumes without adding staff, and Haarspullen reducing response times by 55%. Dashboard figures cited include an agent answering 61% of a day's tickets autonomously, labelling 155 tickets and processing 51 returns in a day.