Mysynchrony
Public · 1 known investors
MySynchrony is Synchrony Financial's mobile app for managing Synchrony-issued consumer credit card accounts.
Also known as MySynchrony · MySynchrony Mobile App · Synchrony · Synchrony Financial
Investors · 1
Company profile
researched Aug 2026MySynchrony is the consumer-facing digital account servicing property of Synchrony Financial (NYSE: SYF), an American consumer financial services company that offers credit cards, promotional financing, installment lending and loyalty programs, plus deposit products through its wholly owned online bank subsidiary, Synchrony Bank. The MySynchrony mobile app, published on the Apple App Store and Google Play by Synchrony Financial, lets cardholders manage all Synchrony-issued credit cards in one dashboard, log in with biometric authentication, schedule and manage payments, add and remove linked bank accounts, view balances, credit limits, transaction and payment history, and statements, enroll in autopay and account alerts, track rewards, and view a VantageScore credit score. It excludes Venmo, PayPal Extras, PayPal Credit, TJMaxx/TJX and eBay Extras cards, and Synchrony Bank savings accounts are served by a separate Synchrony Bank app.
The app also serves as a distribution channel for the Synchrony Marketplace, which surfaces curated offers and financing options from partner brands nationwide and online, along with the Finance 101 blog and a 24/7 knowledge center for cardholder resources. MySynchrony is positioned as the management tool for Synchrony's card programs, including the Synchrony HOME Credit Card, which is accepted at thousands of home-category retail partners and carries everyday promotional financing of six months on purchases of $299 to $1,998.99 and 12 months on purchases of $1,999 or more, with select partners offering terms up to 60 months.
Synchrony Financial was previously named GE Capital Retail Finance Corporation and was incorporated in Delaware in 2003, remaining inactive until 2013. It is headquartered in Draper, Utah, with the app developer address listed in Stamford, Connecticut.
Business model
Synchrony delivers customized consumer financing programs — retail and co-branded credit cards, promotional financing, installment loans and loyalty programs — issued in partnership with retailers and healthcare providers, alongside consumer deposit products (high-yield savings, money market, CDs and IRA products) gathered through its online-only Synchrony Bank. Revenue is generated from cardholder interest and fees and from partner program economics; app reviewers cite card APRs in the 32.99%-plus range for CareCredit and late fees. The MySynchrony app itself is distributed free and also carries advertising and Marketplace partner offers.
Interest and fees on consumer credit card and installment balances, promotional financing programs run for retail and healthcare partners, and deposit-funded lending through Synchrony Bank. Synchrony reported revenue of $24.17 billion and net income of $3.427 billion for 2024.
Traction
The Android listing shows more than 5 million downloads with a 4.8 rating from about 69,000 reviews, and the iOS listing shows a 4.8 rating from about 107,000 ratings and a #54 rank in the Finance category. Synchrony reported 74.5 million active accounts and more than $130 billion in sales financed as of June 2018, and 20,000 employees in 2024.
Latest developments
In August 2026 Synchrony announced an enterprise collaboration with OpenAI focused on agentic commerce and appointed Nimrod Barak as Chief AI Officer effective June 30, 2026. Also in August 2026, CareCredit announced expanded financing access allowing providers and retailers using Stripe to offer CareCredit within their existing payment platform. The MySynchrony Android app was last updated on August 19, 2026, with added rewards tracking, account alerts enrollment, Marketplace offer sharing and recent-brand search.
▸Full profile — market position, technology, go-to-market, geography, history, risks & controversies
Market position
Synchrony describes itself as a premier consumer financial services company; it is an S&P 500 component with $119.5 billion in total assets and $16.58 billion in total equity as of 2024, and at the time of the 2018 Loop Commerce deal cited more than $130 billion in sales financed and 74.5 million active accounts. Synchrony Bank is reviewed as an online-only bank competing with high-yield savings providers such as SoFi and Barclays.
Consolidation of multiple Synchrony-issued store and program credit cards into a single servicing dashboard, combined with an integrated Marketplace of partner deals and promotional financing offers, free credit score access, and a network of thousands of accepting retail partners for the Synchrony HOME card.
Technology
A consumer mobile application for iOS and Android supporting biometric authentication, industry-standard encryption for payment data, mobile wallet provisioning for eligible cards, scheduled and recurring payments, multi-account dashboards, account alerts, rewards tracking and an in-app offers marketplace with search and social sharing. The iOS build is approximately 212.8 MB. Synchrony's broader technology portfolio includes assets from its acquisitions of GPShopper and Loop Commerce, whose GiftNow platform supports digital and in-store gifting.
Go-to-market
Distribution is through Synchrony's retail, healthcare, home, auto and travel partner programs — brands including Amazon, Lowe's, Guitar Center, Cathay Pacific, Rakuten, Verizon, Sleep Number, Walgreens and Sam's Club — with cardholders directed to register accounts online and download the MySynchrony app via the Apple App Store and Google Play. Card acquisition also runs through in-store and online checkout financing offers and dedicated program sites such as CareCredit and Synchrony HOME.
US consumers holding Synchrony-issued retail, co-branded, healthcare (CareCredit) and program credit cards, Pay Later and installment loan borrowers, and Synchrony Bank savings customers; on the business side, retail partners, small and medium-sized businesses, commercial cardholders and enrolled healthcare providers.
Geography
United States-focused consumer operations, with headquarters in Draper, Utah, and a developer/corporate address at 777 Long Ridge Rd, Stamford, Connecticut. Synchrony operates Innovation Stations in Stamford, Connecticut; Chicago, Illinois; Kettering, Ohio; and Hyderabad, India.
History
Incorporated in Delaware in 2003 as GE Capital Retail Finance Corporation and inactive until 2013, the company went public on the NYSE in July 2014, raising $2.88 billion. It acquired GPShopper in 2017 and completed the acquisition of Loop Commerce, operator of the GiftNow digital gifting platform, in June 2018. Also in 2018, it acquired PayPal's $7.6 billion credit receivables portfolio and became the exclusive US issuer for the PayPal Credit point-of-sale financing program through 2028. GIC, Singapore's sovereign wealth fund, held 7.72% of the stock in 2019 and exited in 2023.
Risks & controversies
In June 2014, ahead of its NYSE debut, the company reached a $225 million settlement with the Consumer Financial Protection Bureau and the Department of Justice over deceptive and discriminatory credit card practices conducted while operating as GE Capital Bank, including enrollment practices for add-on programs. In 2020, consumer advocacy groups urged the CFPB and Comptroller of the Currency to investigate the use of PayPal Credit to pay tuition at for-profit schools, characterizing 24% interest rates, $40 late fees and collection practices as predatory. In May 2024, a class action filed in New York alleged CareCredit's 32.99% interest rates violate state usury laws. App store reviews report recurring login and verification failures, forced migration from a prior Synchrony app, unannounced account closures and credit-limit reductions.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 9
launches, deals, and filingsApp update added dashboard rewards tracking for applicable accounts, account alerts enrollment, sharing of Marketplace deals via SMS and social channels, and recently searched brands in Marketplace search.
Providers and retailers using Stripe will be able to offer CareCredit to customers directly within their existing payment platform.
Synchrony announced the appointment of Nimrod Barak as Chief AI Officer, effective June 30, 2026.
Synchrony acquired PayPal's $7.6 billion credit receivables portfolio and became the exclusive issuer for the PayPal Credit point-of-sale financing program in the United States through 2028.
$7.6B source ↗
Synchrony completed its acquisition of Loop Commerce, a digital and in-store gifting technology company behind the GiftNow platform, now operating as Loop Commerce, a Synchrony Solution. Financial terms were not disclosed. Morgan Stanley advised Synchrony; Steelhead Advisors advised Loop Commerce.
Synchrony went public in July 2014, raising $2.88 billion; Reuters reported the IPO priced at $23 per share.
$2.9B source ↗
The CFPB and Department of Justice reached a $225 million settlement with the company over deceptive and discriminatory credit card practices conducted while operating as GE Capital Bank.
$225M source ↗
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 8
primary sources listed
- Synchrony | Download the MySynchrony Mobile Appsynchrony.com · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Mysynchrony do?
- MySynchrony is Synchrony Financial's mobile app for managing Synchrony-issued consumer credit card accounts.
- Who are Mysynchrony's investors?
- Mysynchrony's investors include Access Venture Partners.