Livecrew

LiveCrew is a retail technology company that measures "missed sales" in physical stores. After a customer leaves without buying, the sales advisor completes a short survey (described on the company site as roughly 20 seconds, and by the founder as 15 seconds to one minute) via a smartphone or tablet application, recording information such as the visitor's age bracket, reason for visiting, whether a purchase was made, which product was missing and what problem was encountered [0][1][5]. The collected records are transferred to an online platform and analysed—according to the founder, including with artificial intelligence—to produce real-time reporting [5].

The output is delivered through a retail insights dashboard that quantifies missed sales in units and value and breaks results down by store, store cluster, collection and SKU, so that retailers can reallocate existing inventory toward the stores that need it, tailor assortments per store, place forward orders that account for missed as well as historical sales, and reduce overstock and discounting [0][1]. The company frames the problem as the data gap between e-commerce teams, which have detailed visitor and bounce data, and physical store teams, which rely on basic KPIs such as turnover, conversion rate, average unit retail and units per transaction and therefore cannot identify friction points behind the roughly 80% of visitors who leave without buying [0][1][6].

The product consists of two components: a sales associate portal built for fast, on-the-go input with expert pre-set questions, and the analytics dashboard for head-office users [0][1]. A French startup directory classifies the business as a B2B SaaS for retailers delivered as a mobile app and web platform [4].