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LaaSer Critical Communications
Techstars '16Atlanta, US · Founded 2016 · Florida LLC · 6 employees on LinkedIn · 1 known investors
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LaaSer Critical Communications operates a cloud-native platform that determines a 911 caller's precise location at the moment of the call, routes it to the correct 911 center, and delivers location and supporting data to the call taker, with AI features for triage, live transcription and translation. It serves 911 centers (PSAPs), carriers, campuses and enterprises in the United States, and also offers enterprise safety tools such as incident management and asset tracking.
Also known as LaaSer · LaaSer Critical Communications Corp · LaaSer Critical Communications, LLC · Laaser911
Founders & leadership
Investors · 1
How we know: the Techstars portfolio · open dataset · Top 3000 Accelerator Startups (no YC) 2026-08 · Not right? Tell us
Reported raises · per SEC filings
Form D private placements$500K disclosed across 1 round · 2016
▶$500KraisedApr 2016 · 1 investors · TelecommunicationsRule 506(b)
- Jon HarmerExecutive Officer
- Michael SelfExecutive Officer, Director
- Fred WhiteExecutive Officer, Director
- Offering amount
- $1M
- Amount sold
- $500K
- First sale
- Apr 2016
- Incorporated
- Limited Liability Company, Florida, 2016
- Federal exemptions
- 06b
Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.
Company profile
researched Sep 2026LaaSer Critical Communications is a public safety technology company whose cloud-native platform determines where a 911 caller is at the moment a call is placed, uses that location to route the call to the correct 911 center, and presents the location and supporting data to the call taker as soon as the call is answered. The company frames the problem it addresses as the gap between public expectation and practice: a mobile 911 call is routed on the cell site it reaches rather than on the caller's actual position, so the location passed to a call taker can be an estimate covering a wide area. Earlier descriptions of the product focus on eliminating "Phase 1 misroutes," in which a caller reaches a PSAP that cannot dispatch help to their location.
The platform spans three areas: public safety (patented routing of emergency requests with location and additional data for mobile devices, IoT, panic buttons and similar sources), enterprise safety (critical incident management, emergency response plans, workflow and checklist management, asset tracking, and coordination between private teams and public first responders), and high-confidence location, which conveys not only a position but a measure of certainty for cases such as multi-storey buildings, large campuses or callers unable to speak. Supporting capabilities include integration with PSAP systems to deliver data an ALI feed cannot carry, such as speed and direction of travel, temperature and barometric pressure, and AI call handling comprising a Virtual Non-Emergency Agent for automatic triage of non-emergency calls, real-time transcription, risk-phrase detection, smart prompts and on-the-fly translation.
The company cites National Emergency Number Association figures of roughly 240 million 911 calls placed in the United States annually, with 80 percent or more coming from wireless devices in many areas, and states that it holds eight issued U.S. utility patents covering location determination, emergency routing and data delivery.
Founding story
The company set out to address the shortcomings of legacy 911 technology for mobile callers — specifically Phase 1 misroutes, where a caller reaches a 911 center that cannot dispatch to their location — by using the built-in capabilities of mobile phones to establish location at the moment of the call.
Business model
LaaSer sells a cloud-native SaaS platform to 911 centers, carriers, campuses and enterprises. Because the system runs in the cloud and on mobile devices and integrates with legacy PSAP hardware and software, customers are told they need no new hardware, no installed software and no changes to existing systems, leaving the experience unchanged for callers and operators.
Software-as-a-service delivered from the cloud with no on-premises hardware or software for the 911 center to install or maintain; a third-party profile estimates annual revenue in the $1M-$10M range.
Traction
In June 2017 the company launched a year-long pilot with iXP Corporation and the Chattahoochee River 911 Authority (ChatComm) covering the four metro Atlanta cities of Sandy Springs, Johns Creek, Dunwoody and Brookhaven, described as the first of approximately 30 PSAPs in a planned nationwide pilot and enabled through its partnership with West's Safety Services. Reported collaborations include Samsung and IBM and work with cellular carriers in the United States and abroad. The company was recognized as a Top Innovator in 2019 and states that 14 outlets have covered its work.
Latest developments
Current marketing emphasizes AI call handling, including a Virtual Non-Emergency Agent that automatically handles routine calls, real-time transcription with risk-phrase detection and smart prompts, and on-the-fly translation for non-English-speaking callers, alongside a high-confidence location capability and an enterprise safety offering covering incident management, response plans, workflow and checklist management and asset tracking.
▸Full profile — market position, technology, go-to-market, geography, history, risks & controversies
Market position
LaaSer is a small company operating in the emergency location and next-generation 911 market alongside considerably larger vendors such as GeoComm, Carbyne, RapidSOS, RapidDeploy, Zetron and Motorola Solutions. Its positioning rests on patented location determination and routing, cloud delivery without PSAP infrastructure change, and more than a decade of work in emergency location and call routing.
The platform determines location at the moment the call is placed and uses it to drive routing, rather than supplying location after the call is connected, and reports a confidence level alongside the position. It requires no upgrades by 911 call centers or network operators and integrates with legacy hardware and software, and it combines location and routing with AI triage, transcription, risk-phrase detection and translation plus an enterprise safety module.
Technology
The platform fixes the caller's location at the instant the 911 call is made using the built-in technologies of mobile phones, then uses that location to select the receiving 911 center and deliver location plus supplemental data to the operator screen. It is described as 100 percent cloud-native with geo-redundant scale and public-safety-grade uptime, integrating with existing PSAP infrastructure and legacy systems. Additional data delivered beyond a traditional ALI feed includes speed and direction of travel, temperature and barometric pressure. AI components provide automated triage of non-emergency calls, live transcription, risk-phrase detection and real-time translation. The company reports eight issued U.S. utility patents across location determination, emergency routing and data delivery. Public-facing web infrastructure is reported to use WordPress, MySQL, PHP, Apache, Cloudflare, GSAP and Microsoft 365.
Go-to-market
Direct engagement through demonstration requests placed via the website or phone, with prospects self-identifying as a 911 center, carrier, campus or enterprise. The company has also pursued pilot programs with PSAP authorities and integration partnerships with call-handling and carrier ecosystem players, including West's Safety Services (VIPER call handling), iXP Corporation, Samsung and IBM, and has worked with cellular carriers in the U.S. and abroad.
911 centers / public safety answering points, mobile carriers, college and corporate campuses, and enterprises requiring incident management and responder coordination; earlier deployments involved municipal PSAP authorities and their outsourced operators.
Geography
United States. Earlier public materials and third-party profiles place the company in Atlanta, Georgia (3423 Piedmont Road NE), while the current website lists LaaSer Critical Communications Corp at 4828 NE 12 Avenue, Oakland Park, Florida. Early deployment activity centered on metro Atlanta PSAPs, with stated ambitions to extend nationwide and reported carrier work in the United States and internationally.
History
LaaSer was a Techstars company (cited as Techstars '16). By mid-2017 it was operating as LaaSer Critical Communications, LLC out of Atlanta under CEO Fred White, running its ChatComm pilot; a 2019 Top Innovator recognition followed. The present entity is LaaSer Critical Communications Corp, with a website copyright line running from 2016 and a listed address in Oakland Park, Florida, and the product line has since expanded from location determination and routing into AI call handling and enterprise safety.
Risks & controversies
Public records of the company are sparse and inconsistent: founding year is given as 2015 by aggregator profiles, while the corporate website carries a 2016 copyright start; the corporate form has changed from LLC to Corp and the listed headquarters from Atlanta, Georgia to Oakland Park, Florida. Headcount is reported at roughly 1-10 people, a lean profile relative to competitors with hundreds to tens of thousands of employees, and revenue figures available publicly are third-party estimates rather than disclosed results.
Compiled by commissioned research from 7 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 3
launches, deals, and filingsLaaSer was recognized as a Top Innovator, having previously been selected as a Top Innovator at the Forum.
Press coverage reported that LaaSer works with companies including Samsung and IBM and was working with cellular carriers in the United States and internationally to deploy its technology.
LaaSer began a year-long pilot with iXP Corporation and the Chattahoochee River 911 Authority (ChatComm) to deliver enhanced 911 services to the four metro Atlanta municipalities ChatComm serves (Sandy Springs, Johns Creek, Dunwoody and Brookhaven). These were described as the first of approximately 30 PSAPs planned for a nationwide pilot. The program was enabled through LaaSer's partnership with West's Safety Services and its VIPER call handling solution.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
Legal entities · 1
corporate structure▸Research sources · 7
primary sources listed
- LaaSer Critical Communicationslaaser911.com · web
7 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does LaaSer Critical Communications do?
- Cloud-native platform that pinpoints a 911 caller's location, routes the call to the right PSAP and adds AI call handling.
- Who are LaaSer Critical Communications's investors?
- LaaSer Critical Communications's investors include Techstars.
- How much funding has LaaSer Critical Communications raised?
- LaaSer Critical Communications has disclosed $500K raised across 1 round.
- Where is LaaSer Critical Communications headquartered?
- LaaSer Critical Communications is headquartered in Atlanta, US.