Krew

Krew (legal entity Krew Inc.) offers an AI agent platform positioned as an operating system for the consumer credit lifecycle, covering loan servicing, collections, dispute resolution and quality assurance. The company states its aims as reducing operating costs, improving compliance and raising customer satisfaction (CSAT) for credit servicers [0][1].

The product set spans four described modules: Servicing, which enables omnichannel self-service such as payoff quotes, borrower-request management, balance and due-date inquiries, escrow/insurance and GAP coverage questions, title status, fee and APR explanations, statement requests, payment processing and autopay enrollment across mortgage, auto and unsecured loans; Collections, described as scaling collections teams with AI across voice, text and email; Disputes, covering intake through correction within required timeframes; and Quality Assurance, which scores 100% of interactions using custom scorecards applied to both human agents and AI [0][1][2]. A named voice-AI capability, Prism, handles inbound and outbound servicing calls [2]. Krew also markets early identification of elevated-risk borrowers and pre-delinquency autopay nudges [2].

Compliance is central to the positioning. Komply, described as a proprietary policy compliance stack and "frontier safety engine" for U.S. credit servicing, applies per-surface guardrails such as calling windows and contact-frequency limits in collections, response clocks in disputes, document handling in stipulations, and furnisher accuracy for credit bureau reporting. Referenced rule sets include TCPA calling windows (8am–9pm), the 7/7/7 contact-frequency rule, state requirements, Mini-Miranda disclosure, recording disclosure and consent verification [5]. Krew's marketing cites alignment with GLBA, TILA, TCPA, FDCPA and RFDCPA [0][1], and on the servicing page additionally with RESPA, FCRA, Regulation V, ECOA, SCRA, E-SIGN and UDAAP [2]. The platform also generates an "Exam Ready Packet" of audit trail logs, call transcripts, disposition history, compliance scores and script adherence documentation intended for NCUA, FDIC, OCC and CFPB examiners [5].