Kismet

Kismet is an Australian healthcare and disability services platform that lets people search for and be matched with service providers under the National Disability Insurance Scheme (NDIS). Users select a service category and location, filter results, and submit enquiries directly to providers, with human support following up; the company states it can automatically assemble a shortlist of verified and available providers within 48 hours. Provider categories on the marketplace include occupational therapy, speech therapy, support work, support coordination, behavioural support, psychology, cleaning, physiotherapy, supported accommodation, exercise physiology, plan management and social activities, alongside a separate search for housing/accommodation.

Beyond matching, Kismet operates its own plan management offering aimed at helping participants control their NDIS funds, and provides budgeting and financial-management tooling described by a user as covering real-time updates, automated reminders and analytics. The company positions itself as an end-to-end ecosystem for health plan and fund management that connects patients with providers and addresses sector challenges such as fraud and non-compliance, extending across in-home, disability and aged care segments for care recipients, care coordinators and service providers, including automated booking of appointments based on available insurance options.

Kismet also engages in care-sector policy work, having commissioned Mandala Partners to produce a study on innovation in the care sector and Australia's ageing population, and invites policymakers to contribute to that work.

Founding story

The company was cofounded by Mark Woodland with former colleagues from Xplor, applying an approach to fraud that Woodland had previously tackled in the childcare sector to the NDIS.

Business model

Kismet runs a two-sided marketplace connecting care recipients and caregivers with disability and healthcare service providers, with provider listings including promoted placements, and operates its own plan management service for NDIS funds.

Sources indicate promoted provider placements on the marketplace and an in-house plan management service, but do not specify pricing or fee structure.

Traction

Within roughly 12 months of launch, Kismet reported providing caregivers with access to more than 35,000 providers and support coordinators.

Latest developments

In March 2024 Kismet announced a US$8.2 million seed round led by Prosus Ventures with existing backer Airtree Ventures, earmarked for global health engagement, team growth and international expansion. The company has also commissioned and published a care innovation report prepared by Mandala Partners.