Infeedo

inFeedo AI operates a conversational employee experience platform for enterprises. Its core product is Amber, an AI assistant positioned as a "Chief Listening/Experience Officer" that holds conversations with employees across the lifecycle from onboarding to exit, gathers feedback through pulse and lifecycle surveys, and surfaces signals of disengagement, burnout and attrition risk in top talent.

The platform spans four functional areas: continuous listening (sentiment tracking from offer to exit), HR operations automation (agentic AI that answers FAQs, handles documents, tickets and workflows without human intervention), employee communication campaigns (1:1 and 1:many), and people analytics through an AI-driven module called Lens. The company states the platform is compliant with GDPR, SOC 2 and ISO 27001, supports 34 languages, and integrates with common HR workflow tools. Earlier company material described Amber as capable of conversing in 100+ languages and being backed by people-science research.

Customers cited by the company include large multinationals and conglomerates such as Samsung, Xiaomi, Lenovo, TATA, Godrej and Bharti, internet companies including Unacademy, Paytm, OYO, MakeMyTrip, Genpact and Maruti Suzuki, and Southeast Asian enterprises such as JD.ID, Tiket.com, Mediacom, Sun Life, BukuWarung and Aboitiz.

Founding story

According to the company, Amber's inception dates to 2016, with a stated mission of making every employee's voice heard and valued; a company blog also references inFeedo challenging traditional engagement providers since 2013. In 2016 the founders appeared on The Vault, described as India's version of Shark Tank, and following the broadcast closed a $100,000 seed round led by Dheeraj Jain, managing director at UK-based Redcliffe Capital. A 2023 company post describes inFeedo as founded in 2016 by Tanmaya Jain and Varun Puri.

Business model

B2B SaaS: enterprises license the Amber platform for employee listening, HR service automation, internal communication campaigns and people analytics, sold to CHROs and people teams.

Subscription software sold to enterprise HR organizations. The company reported $1.6M ARR at the close of FY20.

Traction

Company-reported figures include 330+ enterprise CHRO customers (2025), 500K employee-experience datapoints from Amber, 90% survey response rate and 98% of queries answered using AI. Earlier 2022-2023 material cited 175+ enterprises across more than 60 countries, 1.3 million Amber conversations in a year, 30,000 employees reached in Singapore, Malaysia, Indonesia and the Philippines, retention of up to 85% of at-risk top talent, and $1.6M ARR at FY20 close. Genpact reports deploying Amber across 130,000 employees; MakeMyTrip deployed it across 3,000+ employees post-merger.

Latest developments

The company now markets itself as an agentic AI people-experience platform covering listening, HR operations automation, communication campaigns and an AI people-analytics module (Lens), citing 330+ enterprise CHRO customers, 34-language support and nine years of people-science research. It published a State of EX & AI 2025 report drawing on 1.3M employees, 103 enterprises and 16 HR leaders, and continues hiring, including sales roles in Gurgaon.