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ICM Hub
Techstars '17New York City, US · Founded 2017 · 4 employees on LinkedIn · 1 known investors
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ICM Hub develops conversational AI solutions for airlines and airports to handle customer inquiries, reduce contact center costs, and increase ancillary revenues through automated, first-class customer interactions.
Also known as icmhub.com
Founders & leadership
ICM Hub was founded in 2017 by Alexander Tange.
Investors · 1
How we know: the Techstars portfolio · open dataset · Top 3000 Accelerator Startups (no YC) 2026-08 · Not right? Tell us
Company profile
researched Sep 2026ICM Hub is a New York-based company that develops conversational artificial intelligence for the aviation industry. Its platform comprises a Chat AI Assistant, deployed across web, tablet, laptop, desktop and mobile interfaces, and a Voice AI Assistant for hands-free, spoken interaction. Both products are designed to answer traveler questions on topics such as flight status, gate changes, baggage rules and check-in procedures by connecting to an airline's or airport's own documents, data and APIs.
The company positions its offering around three stages of the passenger journey: pre-flight, in-flight and post-flight. In-flight use cases described by the company include live flight information, food and drink ordering with allergen details, connecting-gate and baggage-carousel lookups, entertainment recommendations, destination information, seat service requests routed to crew, and loyalty program queries and enrollment. Pre- and post-flight use cases center on automated, personalized customer support intended to reduce repetitive agent workload and contact-center volume while supporting ancillary sales.
ICM Hub also offers analytics features for defining and tracking KPIs and turning chat transcripts into reported insights, and integrations across WebChat, WhatsApp, in-app chat, Facebook Messenger and Slack, the last aimed at internal staff access to standard operating procedures and operational updates.
Business model
ICM Hub sells AI assistant software to airlines and airports, integrated with customer systems such as reservation platforms, CRMs and real-time operational APIs, and deployed across owned digital channels and messaging platforms. Prospective customers are directed to book a demo rather than to published pricing.
Traction
The company lists Lufthansa Group as a client, with work via the Ticketing Agents Group to support travel agents' booking processes, and references the Latam Group and Air Berlin–Etihad's Top Bonus loyalty program, whose service center management has commented on a chatbot named Milo supporting Top Bonus customer service. A third-party directory estimated roughly three employees and annual revenue in the $1M–$10M range as of August 2026.
Latest developments
ICM Hub released version 2.0 of its website and introduced a Voice AI Assistant offering alongside its existing Chat AI Assistant.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
ICM Hub focuses narrowly on conversational AI for aviation and travel, and cites work with major carriers and travel technology groups. A third-party business directory classifies it within IT services and IT consulting with a small team.
The company differentiates on aviation specialization: an aviation-trained knowledge base, integration with aviation APIs and live operational data, multilingual support, availability of both chat and voice modalities, and in-flight deployment that it describes as locally hosted on aircraft.
Technology
The products use natural language understanding and natural language generation for topic recognition and conversational responses, with an aviation-specific knowledge base and real-time API integration to live operational systems. The Voice AI Assistant is described as built on streaming generative AI technologies and is positioned as IVR- and kiosk-ready. The assistants support conversations in more than 20 languages, and include live handover to a human agent. Public web-technology profiling associates the company's site with HubSpot Analytics, Amazon Web Services, Amazon S3, Google Workspace, jQuery, WhatsApp Business, Google Maps and Piwik. The company has also stated it brought conversational AI onto aircraft in a locally hosted form.
Go-to-market
Direct enterprise sales supported by demo requests and public-facing demo assistants ("UHU" on WebChat and "MILO" on WhatsApp), alongside partnerships with aviation technology and distribution providers.
Airlines, airports and travel companies handling high volumes of passenger inquiries, as well as their customer service agents, operations staff and, via a ticketing agents channel, travel agents.
Geography
Headquartered in New York, United States, with the directory listing citing Brooklyn and a North America employee base; referenced customers and partners are in Europe and South America, and the assistants support English, German, Spanish and other languages.
History
The company states it was founded with the aim of changing how customers and airlines interact. It has since partnered with the Thales Group to place conversational AI on aircraft for contactless in-air service, and with Amadeus, a travel and tourism IT provider of search, pricing, booking and ticketing services.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 4
launches, deals, and filingsICM Hub lists Amadeus, a travel and tourism IT provider of search, pricing, booking and ticketing services, as a partner.
ICM Hub states it partnered with the Thales Group to bring conversational AI, hosted locally, onto aircraft to enable contactless travel in the air.
ICM Hub works with Ticketing Agents Group to assist travel agents with booking, with its conversational AI solution intended to save resources and customer care support time for Lufthansa.
ICM Hub announced version 2.0 of its website and a new Voice AI Assistant offering providing hands-free, streaming generative AI assistance alongside its Chat AI Assistant.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 8
primary sources listed
- ICM Hubicmhub.com · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does ICM Hub do?
- ICM Hub builds aviation-specific chat and voice AI assistants that automate passenger interactions for airlines and airports.
- Who founded ICM Hub?
- ICM Hub was founded by Alexander Tange in 2017.
- Who are ICM Hub's investors?
- ICM Hub's investors include Techstars.
- Where is ICM Hub headquartered?
- ICM Hub is headquartered in New York City, US.