Hero

Hero (Hero Safety) develops an AI-native operating system for public safety agencies that unifies dispatch, real-time intelligence, reporting, investigations and analytics on a single real-time platform. The dispatch module provides a situational awareness map, premise and people flags, AI call transcription and call recordings, and a call-for-service management interface. A real-time information center (RTIC) component combines live and recorded video streams, AI video search, and search across internal and external databases to support response to active calls.

Additional modules cover report writing, with a workflow intended to reduce duplication, incorporate media evidence, simplify review and support state and federal compliance reporting; investigations, including case supplementals, evidence management, historical AI video search, link analysis, smart search and case timelines; and analytics, with report creation, dynamic heat maps and period-over-period trend analysis for administrators and analysts. The company describes the platform as replacing an agency's CAD, RMS, MCT, RTIC, AI video, analytics and investigations software, while integrating existing hardware and public, state and federal databases. Hero states its platform is engineered to meet CJIS compliance standards, with criminal justice information encrypted, auditable and access-controlled across its lifecycle.

Business model

Hero sells a consolidated software platform to public safety agencies, positioning itself as a replacement for separately procured CAD, RMS, MCT, RTIC, AI video, analytics and investigations systems under a single procurement process and login. It is hardware agnostic, integrating agencies' existing phone systems, surveillance cameras, license plate readers, body and dash cameras, radios and drones rather than supplying hardware, and states that its offerings are intended to be accessible to agencies of any size and budget.