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Herald

DefunctYC W19

San Francisco, US · Founded 2019 · 2 employees · 5 known investors

Herald collects customer feedback from communication platforms like Intercom, Front, and Slack, then analyzes and organizes it to help product and customer teams identify user problems. The platform lets teams share feedback internally, with select customers, or publicly via roadmap and changelog features.

Also known as Midtype · Undertime

Enterprise SoftwareSaaSCustomer SuccessTeam CollaborationUnited States of AmericaAmerica / CanadaFully Remote

Founders & leadership· Y Combinator alumni (W19)

Herald was founded in 2019 by Nilkanth Patel and Jay Patel.

NPNilkanth Patel
Nilkanth Patelin𝕏FounderNilkanth Patel has a background in journalism and reporting before transitioning to software development, where he has focused on frontend and design work.
JPJay Patel
Jay Patelin𝕏FounderFounder of Herald, which aggregates customer feedback from communication tools like Intercom, Front, and Slack and organizes it to help product and customer teams identify user problems and share feedback internally or via roadmap and changelog features.

Investors · 5

Lightspeed Venture PartnersMenlo Park · $1.7M – $87M
Y CombinatorSan Francisco · $500K
Afore Capitalreported · 2 sourcesSan Francisco · $500K – $2M
Brewer Lane Venturesreported · 2 sourcesBoston

Also in the syndicate · 1

Underscore Venture Capital

Funding

SEC filings, press & company announcements

$12M disclosed across 1 round · 2024

Source: company announcements and press reports — follow each round's link for the claim.

In the news

NHS Wales deficit rises to £199m despite record investment - Herald.Walesherald.wales · Jul 2026Ken Griffin quietly gave $2.5 million to Florida Senate race | Miami Heraldmiamiherald.com · Jul 202612 Hermiston nonprofits receive $125,000 in grant funding | Hermiston Heraldhermistonherald.com · Jul 2026Do Back-to-Back Courtroom Losses Herald Meta's 'Big Tobacco' Moment?wsj.com · Mar 2026Herald Raises $12M in Series A Funding Round - Carrier Managementcarriermanagement.com · Oct 2024Herald Raises $12 Million to Revolutionize Insurance Connectivity with AI-Powered Solutionsprnewswire.com · Oct 2024Herald raises $8 million in seed funding to build digital infrastructure for commercial insurancecoverager.com · Dec 2021

Frequently asked questions

What does Herald do?
Herald collects customer feedback from communication platforms like Intercom, Front, and Slack, then analyzes and organizes it to help product and customer teams identify user problems. The platform lets teams share feedback internally, with select customers, or publicly via roadmap and changelog features.
Who founded Herald?
Herald was founded by Nilkanth Patel, Jay Patel in 2019.
Who are Herald's investors?
Herald's investors include Lightspeed Venture Partners, Y Combinator, Afore Capital, Brewer Lane Ventures.
How much funding has Herald raised?
Herald has disclosed $12M raised across 1 round.
Where is Herald headquartered?
Herald is headquartered in San Francisco, US.