Helixia

Helixia offers an agentic automation platform aimed at distributors and manufacturers, in which AI agents interpret inbound customer requests and take action in the company's systems in real time. The product is packaged as a set of role-specific agents — an AI Quoting Agent, an AI Order Support Agent and an AI Order Entry Agent — plus a build-your-own option in which customers give an agent instructions and connect it to the tools it needs. Advertised agent skills include consulting customers on products, checking price and availability, generating instant quotes, and upselling and cross-selling.

Agents are configured with custom workflows, connected to back-end systems via API, webhook or MCP, and exposed on the channels where customers already communicate: WhatsApp, email, chat, SMS and phone. Human oversight is built into the workflow through alerts, approvals and hand-offs, and the company describes guardrails and enterprise-grade security controls as differentiators from what it calls "black box" AI. Capabilities highlighted for the target industries include instant search across inventory databases of more than 10 million records, use of knowledge bases of more than 1 million files, pre-built integrations for ERP, CRM and e-commerce platforms, and handling of complex pricing such as volume discounts, customer-specific rates and contract-based pricing [0][1].

The legal entity HELIXIA LTD is registered in England and Wales (company number 15525142) with a registered office at 71-75 Shelton Street, Covent Garden, London, and is classified under SIC code 62020, information technology consultancy activities [3]. Helixia appears in the Entrepreneurs First portfolio directory [2].