Findbugzero

BugZero, Inc. (operating the website findbugzero.com) provides a software platform that collects published operational defect information from IT vendors and correlates it with a customer's own infrastructure to determine which known bugs are actually present in their environment. The solution comprises a graphical interface, an API, scripts, a database and associated services; it downloads detailed vendor bug data from vendor technical support and maintenance sites for a set of supported vendors, matches those defects against the customer's Configuration Management Database (CMDB), and, based on bug severity, can open a problem ticket in a technical support ticketing system. The company also maintains an Operational Defect Database (ODD).

The platform focuses on what the company calls operational defects — also described as stability or functional bugs — which relate to availability and integrity rather than the confidentiality-oriented security vulnerabilities tracked through CVE and the National Vulnerability Database. According to the company, its list of mission-critical IT vendor integrations is in the double digits. A third-party business-data profile describes the offering as an IT operational resilience platform that consolidates multi-vendor defect data into a unified view, maps vendor defects to live devices, systems and applications, and helps IT operations and NOC teams prioritize actions and speed root-cause analysis.

Founding story

Founder Eric DeGrass has written that the company originated from operational incidents he experienced in January 2018, when his team, having completed a third datacenter build-out in 12 months and begun moving production workloads, suffered a 22-hour outage caused by a VMware NSX bug. Further datacenter outages followed that year, attributed to a NetApp QoS bug, a Cisco ASA bug and others. After finding that industry peers faced similar problems and that no existing product addressed them, he concluded by August 2018 that his team should build a solution, and they assembled a semi-automated process as an alternative to manual industry practice. At the Gartner Infrastructure and Operations conference in late 2018 he found broad interest in the approach among peers, which led to developing the platform into a product.

Business model

BugZero sells access to its hosted service on a subscription basis. Its terms of service describe online orders or separately executed written agreements and purchase orders, an initial subscription period measured in months or years with automatic renewal for successive periods, and both paying plans and a month-to-month free plan. Fees are based on pricing published on the website as of the subscription date unless otherwise agreed.

Subscription fees for access to the web-delivered service, priced per the published website pricing as of the subscription date or under separately negotiated agreements and purchase orders.

Traction

The company states its list of mission-critical IT vendor integrations is in the double digits. A third-party profile estimates annual revenue of $1M–$10M and approximately 9 employees as of August 2026.

Latest developments

Company blog posts in 2026 address regulatory treatment of software defects, including the Monetary Authority of Singapore placing software defects alongside cyberattacks, the scope of non-security software defects under Canada's OSFI B-13 guideline for federally regulated financial institutions, and the implications of AI-assisted development for third-party operational resilience.