FEZ Delivery Co.

Market position

Fez describes itself as a last-mile logistics company connecting businesses and markets, aiming to be a first choice for customers, employees and investors, with a stated focus on growth in its core logistics business and digital transformation across the business. It emphasises trained riders, nationwide reach, flexible pricing and technology as differentiators.

The company highlights a combination of nationwide Nigerian coverage with outbound and inbound international shipping, trained riders, real-time tracking including live courier location, flexible pricing, and a smart-locker network offering cheaper, flexible parcel collection.

Technology

Fez operates a booking and dispatch platform with real-time parcel tracking and live courier location, dashboard-based shipment updates used by internal operations teams, quote generation based on weight and destination, and shipping-label creation. It distributes an Android consumer app (10K+ downloads) and a Shopify merchant app supporting dynamic rates, multi-location, driver assignment, date picker, order tracking and proof of delivery. Physical infrastructure includes networked smart lockers in Nigerian cities.

Go-to-market

Direct online sign-up through the company website and mobile app, distribution through the Shopify App Store to e-commerce merchants, industry-specific offerings for fintech, e-commerce, pharma and beauty verticals, and customer testimonials from corporate clients. Support is provided by phone and email during business hours.

Businesses shipping parcels, particularly in fintech, e-commerce, pharmaceuticals and beauty, including Shopify merchants, alongside individual senders and recipients shipping within Nigeria or internationally. Referenced customers include Red Bull Nigeria and the Nigerian e-commerce store ShopHaul.

Geography

Headquartered in Lagos, Nigeria, with listed addresses on Ikorodu Road and in Ilupeju, and operations elsewhere in Nigeria including Benin, Edo State, plus smart lockers in Ikeja and Lekki. Delivery coverage spans nationwide Nigeria, exports to over 200 international cities/countries, and inbound imports from the UK, USA, China and Germany. A UK-facing service is referenced by customers as "FezDeliveryUK".

History

Techstars' job board records the company as founded in 2020 and based in Lagos, Nigeria, categorised under delivery, logistics, supply chain management and transportation. It subsequently expanded from Nigerian domestic delivery into international export and import services, launched smart lockers, and added software distribution through the Shopify App Store in May 2025 and an Android consumer app.

Risks & controversies

A merchant review of the Shopify app reported functional limitations, including the inability to book deliveries to safe lockers and hubs, intermittent failures uploading orders, inability to re-upload orders after editing shipping details, and the removal of automatic tracking-detail syncing to orders following an update.