Dashboard Story

Dashboard Story, Inc., operating as Duet, provides a software platform and related services for non-emergency medical transportation (NEMT) providers. The platform combines booking and trip tracking, dispatching, billing and claims, and driver/fleet management in a single web application. Intake from hospital discharge calls, emails, payer portals and broker trips is consolidated into one queue; recurring trips can be scheduled automatically; and vehicles, drivers and trips are displayed on a live dispatch screen. The billing module supports contract-specific rates, payer-shaped reports, and generation of CMS-1500 claims directly from trip data. Fleet features cover shifts, payroll, maintenance records and a driver mobile app. The company states the platform supports wheelchair, stretcher/gurney and ambulatory service types and integrates with brokers, payers and other industry partners.

Alongside the core software, Duet offers add-on modules and outsourced services. A customized voice AI agent answers calls 24/7, books trips, sends text confirmations and places day-before pickup reminders to riders, family members or caregivers. Rider tracking links let riders and families follow a vehicle in a browser without an app, and a facility portal (portal.duetinc.com) lets hospitals, rehabilitation centers and nursing homes book and track trips directly. Done-for-you growth services include website build and on-page SEO, off-page listings and review management, Google Ads campaigns, facility outreach with cold calling to book meetings with facility decision-makers, and remote dispatching covering broker, private-pay and facility trips.

Earlier product activity under the Dashboard Story name centered on consumer and enterprise mobility: a "Duet - Shuttle, Transit, Ride" Android app for booking shuttle rides and dynamic carpooling between home, work and transit stations, and a Duet enterprise WebApp marketed as a Mobility as a Service (MaaS) platform for contracted enterprise clients to monitor services, manage riders, run analytics and reporting, and handle fleet and program management.